The hottest catering technology of 2020

The hottest catering technology of 2020

2020 was a landmark year for foodservice technology. The pandemic forced the industry to innovate quickly, which translated into years of technology adoption within months. Here are some highlights.

QR codes

Original barcodes have made a big comeback in 2020 as easy-to-implement portals for contactless catering. Restaurants of all kinds have slapped them on windows or table tents, allowing patrons to quickly browse the menu, open a tab, or pay the bill without having to interact with anyone. They are now a standard offering from e-commerce providers and will likely become a permanent feature of catering across all segments.

Ghost kitchens

The buzz around delivery kitchens has shifted from a low growl to a roar in 2020, helped in part by the surge in deliveries during the pandemic. Chains and independents began to move into remote kitchens, touting efficient staffing, larger tickets, and the ability to enter new markets at lower cost. Meanwhile, ghost kitchen vendors such …

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