Our story on a local Facebook hacking victim touched a nerve with people across the country, and now they’re telling us about their own struggles to regain access to their accounts.
“Some of my friends there, you know, that’s the only contact information that I have,” said Yuriy Nemets. “I have friends and family members all over the world.” People from across the country started emailing us with their own hacking stories this week, after seeing our report on Heather Mack from the northwest suburbs – who was locked out of her account.
CBS 2’s Insider Tim McNicholas set out to learn why it is so hard to get control of your page again. One Hacker Way is the tongue-in-cheek address for Facebook’s California headquarters.
“It’s so frustrated that I’m not able to speak to anybody at all in regards to what happened or why it happened,” Mack said. Harrison, of Alabama, said she has tried the same thing for two months. Nemets is an attorney in D.C., who is considering legal action because he can’t get a hold of a real person. When he tries to follow the steps to unlock it, Facebook sends him automated texts in a language he can’t read – possibly because the hackers changed it.
- The story of a suburban mother who was hacked and blocked on Facebook comes home
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