With public health in New Hanover, Brunswick and Pender inundated with calls for vaccines, online portals could ease tension

With public health in New Hanover, Brunswick and Pender inundated with calls for vaccines, online portals could ease tension

Busy signals and overloaded call centers can be commonplace when so many people are looking for the Covid-19 vaccine. With even more people becoming eligible on the horizon, New Hanover County is hoping to expand its options. (Port City Daily / Courtesy of New Hanover County)

SOUTHEAST OF NC – Faced with the great enthusiasm of older people wanting to receive their Covid-19 vaccine, the tri-county region is experiencing a high volume of calls to their public health centers every week for appointments. Some counties are considering using an online portal system to help streamline the process.

The New Hanover County Public Health Department has activated emergency protocols and is enlisting staff from other county departments to help manage the Covid-19 call center. Up to 30 people maintain the phone lines and answer questions from the public, while scheduling vaccination appointments.

“All [county employees] have to work in an emergency, ”Donna, New Hanover County director of health and human services…

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