Aircall vs Kixie: choose the best one for you

Cloud-based Aircall and Kixie provide business communication and call management.

Aircall and Kixie are both big names in the world of cloud-based communication options. Each has its own benefits for businesses that want to improve their phone systems and how they interact with customers. Aircall is a cloud-based phone system that aims to make calling easy and full of features. It does this with smart call routing, analytics, and integrations. It’s a must-have for modern businesses that want to improve how they talk to customers, make their agents more productive, and learn more about how their calls are going.

On the other hand, Kixie is another cloud-based phone system that is known for how well it works with customer relationship management (CRM) tools like Salesforce. It helps sales and support teams by automating call logging, keeping track of interactions with leads, and making it possible to click-to-call straight from CRM systems. Both Aircall and Kixie are essential tools for businesses in the modern world. They help companies provide great customer service, improve sales processes, and use the power of data-driven insights to grow and be successful.

Pricing

Aircall offers three price plans: Essentials, Professional, and Custom. The Essentials plan starts at $20 per user per month and includes unlimited calls within the US and Canada, 100 calls to other countries, and basic tools like call recording and voicemail. The Professional plan starts at $50 per user per month and includes unlimited calls to all countries, 500 outbound calls to other countries, and extra tools like call analytics and team messaging. The price of the Custom plan depends on what the business wants.

FeatureAircallKixie
Starting price$20 per user per month$35 per user per month
Unlimited calls within the USYesYes
Unlimited calls to other countriesNoYes (Starter plan)
Basic featuresCall recording, voicemail, call analyticsCall recording, voicemail
Additional featuresTeam messaging, integration with popular CRM platformsNot available

Kixie also has three different price plans: Starter, Growth, and Enterprise. The Starter plan starts at $35 per user per month and includes unlimited calls within the US, 100 calls to other countries, and basic tools like call recording and voicemail. The Growth plan starts at $65 per user per month and includes unlimited calls to all countries, 500 outbound calls to other countries, and extra tools like call analytics and team messaging. The price of the Enterprise plan depends on what the business wants.

Aircall vs Kixie comparison Table

In the table that compares Aircall and Kixie, the main features of both cloud-based phone system companies are shown. It helps businesses choose the best choice based on call management, integration, pricing, support, scalability, analytics, call quality, and more.

FeatureAircallKixie
Call ManagementCall routing, IVR, call forwarding.Call routing, IVR, call forwarding.
CRM IntegrationIntegrates with popular CRMs like Salesforce, HubSpot.Offers seamless integration with CRMs such as Salesforce, HubSpot.
AnalyticsProvides call analytics and reporting.Offers call analytics and performance metrics.
VoicemailVoicemail management and transcriptions.Voicemail with transcriptions.
SMS IntegrationSMS capabilities for business texting.SMS capabilities for business texting.
Call RecordingCall recording and storage options.Call recording with storage options.
Local & Toll-Free NumbersOffers local and toll-free numbers.Provides local and toll-free numbers.
Mobile AppMobile app for on-the-go access.Mobile app for remote calling and management.
SupportEmail, phone, and chat support.Email, phone, and chat support.
CustomizationLimited customization options.Highly customizable with API access.
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What is Aircall?

Aircall or Kixie

Aircall is a phone system that is built in the cloud and makes customer service and sales communication easier. It has tools like call routing, analytics, and integrations with other apps. Call recording, real-time analytics, call monitoring, and integrations with CRM tools are some of the most important features. Below are some of its key features:

???? Call Routing: Aircall lets you send calls to the right team or person by using smart call routing.

???? Analytics: Robust real-time analytics give information about how calls are going and how productive a team is.

????️ Recording calls: Record and save calls for quality control and training.

???? Call Monitoring: Supervisors can listen in on calls in real time to help or teach employees right away.

???? CRM Integrations: You can easily connect Aircall to major CRM systems like Salesforce, HubSpot, and Zendesk.

???? Multi-Channel Communication: Besides phone calls, Aircall also lets you talk through SMS, chat, and email.

???? Voicemail Management: Use the platform to efficiently manage and reply to voicemails.

What is Kixie?

Kixie is an expert in sales engagement and communication tools that improve the efficiency of sales teams. It has tools like automatic call logging, local presence dialing, and advanced reporting. Click-to-call, call coaching, voicemail drop, and seamless CRM connection are some of the most important features. Key features include:

???? Local Presence Dialing: Use local area codes to improve customer interaction and increase the number of calls that get answered.

???? Automated Call Logging: Log calls automatically and sync them with CRM systems so that you can keep accurate records.

???? Advanced Reporting: Make detailed reports about call analytics and the success of your sales team.

????️ Click-to-Call lets you start calls right from your CRM or browser apps with just one click.

???? Call Coaching gives managers the tools they need to give advice and make sales calls better.

???? Voicemail Drop: Leave efficient pre-recorded voicemails to save time on sending the same message over and over.

???? CRM Integration: Integrate smoothly with CRM tools like Salesforce, HubSpot, and Pipedrive to make workflows more efficient.

Aircall vs Kixie: User Interface and User Experience

Aircall is proud of its design, which is easy to understand and use. Its screen is well-organized and has a sleek look that makes it easy to move around. With just a few clicks, users can get to Aircall’s call handling tools. This makes it easy for them to handle calls efficiently. Visual voicemail and real-time analytics improve the general user experience and give useful information about how calls are going.

On the other hand, Kixie also has a simple interface that is designed with the user in mind. Its dashboard is made to be as easy to use as possible, with a clean style and simple controls. Kixie is great because it works well with major CRM platforms and gives users a unified experience. The click-to-call feature and automatic call records make users more productive. Both Aircall and Kixie make it a priority to be easy to use, so users can get the most out of their VoIP options without having to go through long learning curves.

Aircall vs Kixie: Call Management and Features

Aircall has a full set of tools for managing calls, such as call routing, IVR menus, and tracking calls in real time. It makes it easy for businesses to handle call sharing and customize the customer experience. Aircall also has a lot of features, such as call recording, voicemail-to-email, and integration with CRM systems, which improves total productivity and customer service.

On the other hand, Kixie is great at automating things. It has tools like local presence dialing, automatic call logging, and one-click call disposition that make sales and support easier. Kixie works well with the most major CRM platforms, which makes it easy to track and use call data.

Aircall vs Kixie: Integration Capabilities

Aircall or Kixie

Aircall integrates with many major CRM systems, like Salesforce, Hubspot, and Zendesk, making call management and customer relationship management easier. It also works with helpdesk tools, which makes it easier for support teams to look up information about customers during meetings. Aircall also has an open API that lets companies build their own integrations as needed.

On the other hand, Kixie is known for its deep connections with CRM systems. It works well with CRM tools like Salesforce, Zoho CRM, and HubSpot, syncing all call information, notes, and interactions in real time. This gives sales and support teams a full picture of how a customer interacts with them. Kixie also has an open API that lets it connect to other business tools in unique ways.

Aircall vs Kixie: Customer Support and Documentation

Aircall is well-known for having great customer service. Users can get help quickly through live chat, email, and the phone. Their customer success team is very quick to respond to questions and solve problems. Aircall also has a large knowledge base and helpful instructions that give users the tools they need to solve common problems on their own.

On the other hand, Kixie also has solid customer service through a number of ways to talk. Their help team is known for being quick to respond and knowledgeable about how to solve user problems. Kixie has detailed instructions and user guides that make it easy to get started and help users get the most out of their features.

Aircall: Pros

  • Advanced call routing options.
  • Robust call recording and analytics.
  • Extensive integration capabilities.
  • Scalable for businesses of all sizes.

Aircall: Cons

  • Learning curve for complex setups.
  • Limited reporting customization.

Kixie: Pros

  • Competitive and transparent pricing.
  • Efficient automated lead distribution.
  • Integration with popular CRMs.
  • Real-time call analytics.
  • Voicemail transcription.

Kixie: Cons

  • Call recording storage limitations.
  • Mobile app functionality could be improved.

Which one should you consider?

Which one you choose between Aircall and Kixie comes down to your business’s wants and priorities. Aircall is great at customer service and communicating through multiple channels. This makes it a great choice for companies that want to improve their interactions with customers. It meets these goals well with its strong call routing, analytics, and CRM connections.

On the other hand, Kixie does a great job with sales involvement. Features like local presence dialing and advanced reporting can help sales teams a lot. If your main goal is to get more sales and make more money, Kixie might be a better choice. When making this choice, think about how you want to communicate, the goals of your team, and the software environment you already have.

FAQs

Why choose Aircall?

Aircall makes it easy and quick to integrate CRM, Livechat, eCommerce, Help Desk, Quality Assurance, Sales Automation, Surveys, SMS, Payment and Billing, Data and Reporting, Social and Fun, and many other features to give customers the best experience possible.

Where is Kixie based?

We’re in sunny Santa Monica, a few blocks from the beach, and our style is a mix of the laid-back California vibe and the fast-paced nature of growing tech companies. We treat our customers and coworkers with respect, take pride in what we do, come up with new ideas, and share everything with them.

Editorial Staff
Editorial Staffhttps://www.bollyinside.com
The Bollyinside editorial staff is made up of tech experts with more than 10 years of experience Led by Sumit Chauhan. We started in 2014 and now Bollyinside is a leading tech resource, offering everything from product reviews and tech guides to marketing tips. Think of us as your go-to tech encyclopedia!

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