Atera vs SuperOps.ai: which RMM is a better choice?

Atera and SuperOps.ai are IT management platforms with monitoring, automation, and ticketing capabilities for MSPs.

Remote Monitoring and Management (RMM) tools are an important part of modern IT management because they keep an organization’s IT infrastructure safe, reliable, and running well. Managed Service Providers (MSPs) and IT professionals can use these tools to keep an eye on and control endpoints, servers, networks, and devices from a central location. It’s impossible to say enough good things about RMM tools.

They make it possible to find and fix problems before they happen, which cuts down on downtime, improves security, and makes operations run more smoothly. RMM tools help IT teams keep things running smoothly and provide excellent IT services by giving them features like real-time monitoring, remote control, patch management, and automation.

Atera and SuperOps.ai are two of the most popular RMM solutions. Both have a wide range of features that IT professionals and MSPs can use to meet their specific needs. We will look at the differences and similarities between Atera and SuperOps.ai in the next section. This will help you choose the best RMM solution for your company’s specific IT management needs.

Atera vs SuperOps.ai Comparison table

SuperOps.ai and Atera are two approaches to IT management. Atera has a basic PSA and a complete RMM. SuperOps.ai, on the other hand, has a strong PSA and RMM platform with advanced ticketing, automation, and reporting features, making it perfect for IT service providers who want an all-in-one solution.

FeatureAteraSuperOps.ai
OverviewAll-in-one RMM and PSA platform for MSPs.PSA and RMM solution tailored for IT service providers.
Pricing ModelSubscription-based, per technician pricing.Subscription-based, per user pricing.
Remote Monitoring and ManagementYes, comprehensive RMM capabilities.Yes, with remote access, monitoring, and automation.
Professional Services AutomationBasic PSA features included.Full-featured PSA, including ticketing and billing.
Ticketing SystemBasic ticketing system for issue tracking.Advanced ticketing, SLA management, and automation.
Asset ManagementYes, for tracking and managing client assets.Comprehensive asset tracking and reporting.
Patch ManagementIncluded for Windows and third-party applications.Patch management to keep software up to date.
Scripting and AutomationOffers automation with scripts and monitoring.Advanced scripting, custom automation, and workflows.
Monitoring AlertsProvides alerts for critical system events.Customizable alerts and proactive monitoring.
Reporting and AnalyticsBasic reporting features for insights.Robust reporting and analytics for data-driven decisions.
Integration OptionsLimited integrations with third-party tools.Integrations with popular MSP and IT tools.
User InterfaceUser-friendly interface, suitable for beginners.Modern, intuitive interface for efficient workflows.
Customer SupportProvides customer support during business hours.Offers customer support with various support plans.
Mobile AccessibilityMobile app for remote monitoring and management.Mobile app for on-the-go access and management.
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Atera vs SuperOps.ai: User Interface and Ease of Use

Atera vs SuperOps.ai

With an emphasis on ease of use, Atera’s user interface is clean and up-to-date. The main dashboard gives you a big picture view of your IT environment. It shows all of your devices, their states, and any alerts that need your attention. The navigation bar at the top of the screen makes it easy to get to different parts of the platform.

The fact that Atera’s user interface can be changed a lot is one of the things I like most about it. You can make dashboards and reports that are unique to your needs. It’s also possible to pick which features show up on the main dashboard, so you can concentrate on the details that matter to you.

FeatureAteraSuperOps.ai
User interfaceClean and modern, with a focus on simplicityClean and modern, with a focus on efficiency
CustomizableYesNo
IntegratedYes, but to a lesser extent than SuperOps.aiYes, to a high degree
Search functionBasicPowerful
Ease of useEasy to learn and useEasy to learn and use

The user interface for SuperOps.ai is also clean, modern, and focused on speed. The main dashboard gives you a quick look at your most important metrics, like how many open tickets there are, how many appointments are coming up, and how many invoices are past due. It’s easy to get more information about each metric by drilling down into it. The fact that SuperOps.ai’s user interface is very integrated is one of the things I like most about it. It’s possible to use the whole platform from a single screen, so you don’t need to switch between tabs or windows.

You can also use SuperOps.ai’s powerful search function to find the information you need quickly. I have used both Atera and SuperOps.ai, but SuperOps.ai is easier to use in general. You can use it more easily, and the search function is stronger. I also like that SuperOps.ai is very well integrated, which means I can use all of its features from a single screen. But Atera does have some good points. You can change more things about the interface, and the platform is cheaper for smaller MSPs.

Atera vs SuperOps.ai: Performance and Reliability

Using both Atera and SuperOps.ai, I can say that they are both reliable platforms, but SuperOps.ai works better overall. This is most likely because SuperOps.ai is a cloud-based platform and Atera is a hybrid platform. And this means that SuperOps.ai can handle a lot more data and traffic with less trouble.

For example, I’ve found that SuperOps.ai is faster at doing things like running reports, keeping an eye on networks, and putting patches in place. In terms of uptime, I’ve also found that SuperOps.ai is better. In the past year, SuperOps.ai has only gone down a few times for short periods of time, while Atera has gone down more often and for longer periods of time.

FeatureAteraSuperOps.ai
PerformanceGoodExcellent
ReliabilityGoodExcellent
ScalabilityGoodExcellent
UptimeGoodExcellent
SupportGoodExcellent

Overall, I’m very happy with how well SuperOps.ai works and how reliable it is. The platform is strong and dependable, and it has helped me make my MSP work better.

Atera vs SuperOps.ai: Integrations and Third-Party Apps

Atera vs SuperOps.ai

There are a lot of popular IT tools that can be connected to Atera. These include Splashtop, AnyDesk, TeamViewer, and ScreenConnect. It also works with well-known CRM and accounting programs like Xero, QuickBooks Online, and Zoho CRM.

As with Atera, SuperOps.ai works with all the same IT tools. It also works with some extra ones, like Datto RMM, ConnectWise Control, and Kaseya. It also works with more types of business software, like project management tools and help desk software. SuperOps.ai also has more integrations with accounting and CRM software.

FeatureAteraSuperOps.ai
Number of integrations100+200+
Types of integrationsIT tools, accounting software, CRM softwareIT tools, accounting software, CRM software, project management tools, help desk software, other business software
Ease of useGoodExcellent

I’ve personally found that the integrations from SuperOps.ai are easier to set up and use than the integrations from Atera. For instance, all I had to do to connect SuperOps.ai to Xero was enter my Xero API key. For Atera, I had to make a new Xero user and link it to my Atera account, which was a more complicated process.

In general, I like how both Atera and SuperOps.ai offer integrations and third-party apps. In this case, though, SuperOps.ai has a slight edge because its marketplace of integrations is bigger and more varied.

Atera vs SuperOps.ai: Security and Compliance

I have used both Atera and SuperOps.ai, and both have impressed me with how secure and compliant they are. But I’ve found that SuperOps.ai is better in a few important ways. To begin, SuperOps.ai meets SOC 2 Type 2 requirements, but Atera does not. This means that SuperOps.ai has been carefully checked by a third party to make sure that its security measures and procedures are up to the highest standards.

As for security, SuperOps.ai has some features that Atera doesn’t have, such as

  • All users must use two-factor authentication (2FA)
  • RBAC stands for role-based access control.
  • Both at rest and in transit, data is encrypted
  • Monitoring and alerting for security events
FeatureAteraSuperOps.ai
SOC 2 Type 2 complianceNoYes
Two-factor authentication (2FA)YesYes
Role-based access control (RBAC)YesYes
Data encryption at rest and in transitYesYes
Security event monitoring and alertingYesYes
Security white paperYesYes
Audit reports available to customersNoYes

Finally, SuperOps.ai is open about how it handles security. The company has a website with a detailed security white paper and audit reports that customers can read. SuperOps.ai seems to care more about security and compliance than Atera, at least in my experience. This is important to me because I need to know that the information about my clients is safe and that my business follows all the rules for its field.

Atera: Pros and Cons

Pros

  • User-friendly interface.
  • Affordable per-technician pricing.
  • Remote monitoring and basic PSA in one.
  • Suitable for smaller MSPs.

Cons

  • Limited PSA capabilities.
  • Fewer advanced automation features.

SuperOps.ai: Pros and Cons

Pros

  • Advanced PSA features.
  • Robust ticketing and automation.
  • Comprehensive reporting and analytics.
  • Ideal for larger IT service providers.

Cons

  • Learning curve for beginners.
  • May have more features than needed for smaller MSPs.

Atera vs SuperOps.ai: which one should you consider?

Which one you choose between Atera and SuperOps.ai should depend on the needs of your business. Atera has an all-in-one IT management platform that is easy to use and good for small to medium-sized businesses. It has a lot of useful features, like patch management, remote monitoring, and ticketing.

SuperOps.ai, on the other hand, offers a full suite of services to MSPs, such as PSA, RMM, and NOC. It’s great at automating tasks and expanding, which makes it perfect for bigger MSPs that want to make their operations run more smoothly. In the end, the choice depends on the size, complexity, and IT management needs of your organization. Atera is better for small businesses, while SuperOps.ai is better for larger managed service providers (MSPs).

FAQs

Why choose Atera?

The best thing about Atera is its Remote Monitoring and Management (RMM) feature. It gives you full control and visibility, so you can see what’s happening with the system at all times across all customers, devices, and sites.

What does SuperOps.ai do?

SuperOps.ai is an MSP platform in the cloud that was made with MSPs’ needs in mind. The platform combines PSA and RMM functions so MSPs can access client systems from afar, prioritize problems, enforce policies, and talk to clients and other important people from a single point of control.

Editorial Staff
Editorial Staffhttps://www.bollyinside.com
The Bollyinside editorial staff is made up of tech experts with more than 10 years of experience Led by Sumit Chauhan. We started in 2014 and now Bollyinside is a leading tech resource, offering everything from product reviews and tech guides to marketing tips. Think of us as your go-to tech encyclopedia!

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