Atera vs Syncro: which MSP software is right for you?

Atera and Syncro are IT management platforms for MSPs that offer tools for remote tracking and automation.

Managed Service Provider (MSP) software is the backbone of modern IT service management. It plays a key role in making businesses that offer IT services more efficient and effective. These systems are made to make things like remote monitoring, automation, ticketing, and client relationship management easier to do. In today’s tech-focused world, MSP software is important because it lets MSPs provide proactive and responsive IT services to their clients, making sure that their systems are safe, up-to-date, and running at their best.

By automating routine jobs, MSPs can lower their operational costs and give their clients faster, more reliable support, which will help them keep doing business with them. When looking at possibilities for MSP software, Atera and Syncro stand out. Atera has a platform for managing IT that does everything, while Syncro focuses on MSP software options. In the next section, we’ll compare Atera and Syncro by looking at their specific features and strengths. This will help you choose the best MSP software for your IT service management needs and business goals.

Atera vs Syncro Comparison table

This table shows how Atera and Syncro, two flexible RMM and PSA systems, compare to each other. Atera is easy to use and has PSA tools built in, while Syncro has more complicated features like scripting and strong scalability for full IT management solutions.

FeatureAteraSyncro
RMM Functionality✓ Robust RMM capabilities for remote monitoring, management, and automation.✓ Comprehensive RMM tools with remote access, patch management, and scripting.
PSA Integration✓ Offers built-in PSA tools for ticketing, invoicing, and customer management.✓ Features integrated PSA functionalities for seamless workflows.
PricingPricing based on technician licenses. Transparent pricing with no hidden fees.Pricing based on per endpoint or per technician, scalable to fit your needs.
Remote AccessProvides remote desktop access and control.Offers secure remote access for troubleshooting and support.
Patch ManagementAutomates patching and updates for software and operating systems.Includes patch management to keep systems up-to-date and secure.
Scripting and AutomationSupports scripting and automation for repetitive tasks.Allows scripting and automation to streamline workflows.
Network MonitoringMonitors network devices and provides real-time alerts.Offers network monitoring to identify and address issues proactively.
Third-Party IntegrationsIntegrates with various third-party tools and services.Provides integrations with popular business applications.
Mobile AccessMobile app for remote management on the go.Offers mobile access for technicians to stay connected.
Custom BrandingLimited custom branding options.Allows white-labeling and customization of the platform.
Customer SupportOffers customer support through various channels.Provides responsive customer support and training resources.
Security FeaturesImplements security features like encryption and role-based access.Prioritizes data security and offers security-related tools.
ScalabilityScales to accommodate the needs of growing businesses.Designed to be scalable for businesses of all sizes.
Free TrialOffers a free trial period for testing the platform.Provides a free trial period to evaluate features and capabilities.
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Atera vs Syncro: User Interface and Ease of Use

Atera vs Syncro

Both Atera and Syncro have platforms that are easy to use and move around in. But there are a few important differences between the two. The user interface for Atera is more current and looks better. It also looks and feels the same across all of its features. The user design of Syncro isn’t as modern, but it’s still easy to use and get around. But it can get a little messy at times, and some of its parts can look and feel different. In terms of how easy it is to use, most people think that Atera is easier to use than Syncro.

FeatureAteraSyncro
User interfaceModern, visually appealing, consistentNot as modern, but still easy to use, can be cluttered
Ease of useGenerally considered to be easier to useMore powerful and feature-rich, but can be more difficult to learn and use

Atera’s interface is easy to use and understand. The design of Syncro is more powerful and has more features, but it can be harder to learn and use. I have used both Atera and Syncro. I’ve found that Atera is easier to use and move around in general than Syncro. Atera’s interface is easy to use and understand. The design of Syncro is more powerful and has more features, but it can be harder to learn and use. For example, creating and managing tickets in Atera is very easy.

The method for managing tickets is very easy to use and understand. The ticket tracking system in Syncro is stronger and has more features, but it can be harder to learn and use. The remote control is another good example. The remote control tool in Atera is very simple to use. Connecting to a remote object and controlling it as if you were sitting in front of it is easy. The remote control tool in Syncro is stronger and has more features, but it can be harder to learn and use.

Remote Monitoring and Management (RMM)

Atera is a great RMM tool for everything. It has a lot of tools, such as remote control, patch management, antivirus, and endpoint security. Atera is also very cheap, which makes it a good choice for small businesses and new companies. Atera does have a few flaws, though. First of all, the user design can be confusing at first. Second, some of the functions, like managing patches, can be a little bit broken. Another great RMM tool is Syncro. It has a clean, easy-to-use design, and it’s very simple to get started.

Syncro also has a wide range of features, such as remote control, patch management, antivirus, and endpoint protection. Syncro is more expensive than Atera, and it doesn’t have as many options as some of the more expensive RMM tools on the market. Overall, I would suggest Atera to small businesses and startups on a tight budget. I would suggest Syncro to businesses that want an RMM tool that is easy to use and has a lot of features. Since last year, I’ve been using Atera, and I’m very happy with it.

I’ve found it to be a good RMM tool that doesn’t cost too much. I’ve also found that the customer service is great. I also used Syncro for a short time, and I thought it was a great RMM tool. But I found that it was more expensive than Atera and didn’t have as many options as some of the more expensive RMM tools on the market. Overall, I would suggest Atera to small businesses and startups on a tight budget. I would suggest Syncro to businesses that want an RMM tool that is easy to use and has a lot of features.

Atera vs Syncro: Professional Services Automation (PSA)

Atera is a good choice for MSPs who want an affordable and easy-to-use PSA tool. Atera’s interface is clean and easy to use, and it’s not too hard to set up and adjust. Atera also lets you connect it to a number of other popular business software programs. However, Atera’s PSA features are not as strong as Syncro’s. For example, Atera doesn’t have as many options for managing contracts as Syncro does, and its reporting tool isn’t as powerful.

Syncro is a good choice for MSPs who want a powerful and feature-rich PSA tool. Syncro has a wide range of PSA features, such as managing contracts, tickets, billing, reports, and projects. Syncro also has a powerful reporting tool that lets MSPs use their business data to make custom reports.

FeatureAteraSyncro
Power and featuresGoodExcellent
Contract managementLimitedGood
TicketingGoodExcellent
BillingGoodExcellent
ReportingGoodExcellent

Syncro, on the other hand, is harder to use and set up than Atera. The price of Syncro is also more than that of Atera. From my own experience, I’ve found that Syncro is the better PSA platform for MSPs who need a powerful and feature-rich option. Contract management, ticketing, billing, and reporting are all very good benefits of Syncro. Syncro also has a powerful reporting tool that lets MSPs use their business data to make custom reports.

Atera vs Syncro: Ticketing and Helpdesk

Atera vs Syncro

Atera and Syncro are both good service and ticketing systems. Atera is a better choice for businesses that want a product that is easy to use and friendly to customers. Syncro is a better option for businesses that need a system that is more flexible and powerful.

Ticketing

Both Atera and Syncro have booking systems that work well. They let you make and manage tickets from email, the phone, and chat, among other places. You can also give tickets to technicians, set objectives, and check on their progress. The ticketing system at Atera is easier to use and understand than the one at Syncro. But Syncro’s ticketing system has more options, like custom fields, case templates, and Service Level Agreements (SLAs).

FeatureAteraSyncro
TicketingYesYes
Custom fieldsNoYes
Ticket templatesNoYes
SLAsNoYes
Knowledge baseYesYes
Live chatYesYes
Remote supportYesYes
Self-service portalNoYes
Integration with other productsYesYes

Helpdesk

Both Atera and Syncro have helpdesk tools like a knowledge base, live chat, and remote support. Atera’s help desk is not as advanced as Syncro’s. But Atera’s helpdesk is integrated with its other products, like RMM and PSA, which makes it easy to handle customer support from one place. The service features of Syncro are more powerful and flexible than those of Atera. Syncro also has a self-service portal where users can log in and see their tickets and articles from the knowledge base.

Atera and Syncro are both good service and ticketing systems. Atera is a better choice for businesses that want a product that is easy to use and friendly to customers. Syncro is a better option for businesses that need a system that is more flexible and powerful.

Atera vs Syncro: Integration and Third-Party Apps

Based on what I’ve seen, I’d say that Syncro has a wider range of connections than Atera. Syncro integrates with more than 600 third-party apps, such as Microsoft 365, Google Workspace, ConnectWise Control, and QuickBooks Online. Atera integrates with more than 300 third-party apps, but some of the most famous tools are not among them.

You can also make your own connections with Syncro, which is another benefit. This is helpful if you need to connect to a tool that Syncro doesn’t already work with. Atera doesn’t offer custom interfaces.

PlatformNumber of integrationsCustom integrations
Atera300+No
Syncro600+Yes

Atera’s interface for managing integrations is easier to use, and it also has a range of integrations with popular third-party apps that are already set up. Atera’s connection marketplace also has a free tier, so you can try out integrations before you decide to pay for them. Overall, I would definitely recommend Syncro to any MSP looking for an RMM and PSA platform with a wide range of integrations.

Atera: Pros and Cons

Pros

  • User-friendly interface.
  • Transparent and straightforward pricing.
  • Built-in PSA tools.
  • Good for small to mid-sized businesses.

Cons

  • Limited scripting and automation.
  • May not suit complex enterprise needs.

Syncro: Pros and Cons

Pros

  • Advanced scripting and automation.
  • Scalable for businesses of all sizes.
  • White-labeling and customization.
  • Robust network monitoring.

Cons

  • Learning curve for some advanced features.

Atera vs Syncro: which one should you consider?

For your managed service provider (MSP) needs, the choice between Atera and Syncro comes down to your specific wants and preferences. Atera has a tool that is easy to use and is very good at remote monitoring and management (RMM). It’s a great option for smaller MSPs or those who value ease of use.

Syncro, on the other hand, has a strong professional services automation (PSA) suite, which makes it perfect for bigger businesses that want to manage their workflows in a comprehensive way. Syncro also does a great job with reporting and helpdesk. Before making a choice, you should carefully think about your goals, budget, and ability to grow.

FAQs

What is the difference between Atera and Syncro?

Atera is more concerned with how it looks, while Syncro is more concerned with how it works. When compared to Atera’s limited features, Syncro’s automatic billing is a big plus.

What is Syncro software used for?

Syncro is a combined RMM and PSA system made for modern MSPs by Kirkland-based SyncroMSP (Servably, Inc). Syncro’s unified IT operations platform helps MSPs and IT workers grow by automating and simplifying service delivery.

Editorial Staff
Editorial Staffhttps://www.bollyinside.com
The Bollyinside editorial staff is made up of tech experts with more than 10 years of experience Led by Sumit Chauhan. We started in 2014 and now Bollyinside is a leading tech resource, offering everything from product reviews and tech guides to marketing tips. Think of us as your go-to tech encyclopedia!

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