Manychat vs Intercom: which collaboration app is best?

Manychat is a platform for chatbots that lets businesses build and use chatbots on Facebook Messenger. It has a visual flow builder and an easy-to-use interface that let users make interactive chatbot sequences even if they don’t know how to code. Manychat is a popular choice for businesses that want to connect with their audience on Facebook Messenger because it has features like audience segmentation, automated follow-ups, broadcasting, and integration with different marketing tools.

Intercom, on the other hand, is a customer messaging platform that can be used across many channels. It gives businesses a set of tools, such as website chat, email, and mobile apps, to talk to their customers in a variety of ways. Intercom has features like live chat, targeted messaging, automated workflows, lead qualification, and integrations with popular CRM and marketing tools. It focuses on personalized interactions with customers and gives customer support, sales, and marketing teams advanced tools to engage customers and build relationships with them.

Manychat vs Intercom: Pricing and Plans

There are both free and paid plans for Manychat. The free plan has basic features and limits on how many people can sign up. Paid plans have more features, like advanced automation, audience segmentation, and integrations. The price depends on how many subscribers or active users you have.

Intercom’s pricing is more complicated and based on the needs of each business. It has different plans for customer service, marketing, and sales teams, each with its own set of features. Usually, the price is based on the number of active users or contacts and the features that are needed. Intercom’s prices may be higher than Manychat’s, but that’s because the platform is more complete and has a wider range of features.

Manychat vs Intercom: Comparison Table

Intercom is mostly used for your website, while ManyChat is mostly used for Facebook, Instagram, and WhatsApp.

Chatbot CapabilitiesOffers chatbot creation and managementOffers chatbot creation and management
Platform FocusPrimarily designed for Facebook MessengerA multi-channel customer messaging platform
User InterfaceUser-friendly with visual flow builderModern and intuitive interface
Integration OptionsIntegration with Facebook MessengerIntegration with various messaging channels and tools
Customer MessagingSupports automated follow-ups and broadcastingOffers personalized messaging and automation
Advanced FeaturesLimited compared to IntercomOffers advanced features like lead qualification, conversational routing, and more
Pricing and PlansTiered pricing based on subscribersPricing based on features and usage
Target AudienceBusinesses targeting Facebook MessengerBusinesses seeking multi-channel messaging solution
NLP CapabilitiesRelies more on keyword-based matchingOffers advanced natural language processing (NLP)
Official linkVisit WebsiteVisit Website

Manychat vs Intercom: User Interface

Manychat vs Intercom

Manychat has an easy-to-use interface, which is great for people who are new to building chatbots. Its visual chatbot builder lets users make conversational flows with a drag-and-drop interface, so it can be used by people who don’t know much about programming. The platform has a clear and organized layout that makes it easy to navigate and manage different parts of the chatbot, such as creating automated responses, integrating with outside tools, and analyzing chatbot performance.

On the other hand, Intercom also has an easy-to-use interface, but it covers a wider range of things. Its interface is made to handle multiple ways to talk, such as in-app messages, emails, and live chat. Even though Intercom’s interface might seem more complicated at first, it has a full set of tools for managing customer interactions across all touchpoints. Users can easily switch between conversations, get information about customers, and work together with other team members to give good customer service.

Manychat vs Intercom: Features

Manychat vs Intercom

Manychat focuses mostly on chatbot functionality, which lets businesses create automated conversations with their audience through different messaging channels like Facebook Messenger, SMS, and website chat. It has a visual chatbot builder that makes it easy for people who don’t know how to code to make conversational flows. Manychat also has tools for gathering leads, sending messages to a large number of people, and integrating with e-commerce platforms. It also has features like user segmentation, tagging, and drip campaigns that let you make messaging experiences that are more personalized and targeted.

Intercom, on the other hand, has a wider range of features than just chatbots. It gives businesses a unified messaging platform that lets them talk to customers in different ways, such as through in-app messages, emails, and live chat. Intercom puts a lot of focus on customer service and interaction. It has things like conversation routing, team collaboration, and ticketing systems that make it easier to handle customer questions and support tasks. Intercom also has advanced analytics and reporting tools that let you track how users act, measure how engaged they are, and learn more about how customers interact with you.

Both Manychat and Intercom have a wide range of integration options. Manychat works well with popular e-commerce platforms, email marketing tools, and customer relationship management (CRM) tools, so businesses can use the tech they already have. Intercom also offers a wide range of integrations, such as with popular customer relationship management (CRM) systems, project management tools, and customer data platforms. This gives businesses of all sizes the flexibility and scalability they need.

Manychat vs Intercom: Integrations and Compatibility

Manychat has a number of integrations that make it work better and work better with other tools. It works well with popular e-commerce platforms like Shopify and WooCommerce, so businesses can connect their chatbots to their online stores. Manychat also works with email marketing tools like MailChimp and ActiveCampaign, which makes it easy to nurture leads and run email campaigns. Also, Manychat integrates with CRM systems like HubSpot and Salesforce, so businesses can keep customer information in sync and manage leads well.

Intercom also has a wide range of integrations to support its ability to send messages through multiple channels. It works with different CRM platforms, like Salesforce, HubSpot, and Zendesk, so businesses can centralize customer data and give customers a more personalized experience. Intercom also integrates with project management tools like Jira and Asana, which makes it easier for teams to work together to help customers and solve problems. It also works with customer data platforms and analytics tools, giving you information about how users behave and how engaged they are.

Customer support and resources

Manychat vs Intercom

Both Manychat and Intercom have tools to help users get the most out of their platforms. Manychat has a large knowledge base that includes documentation, tutorials, and video guides that explain how to use the platform in many different ways. They also have a community forum where users can ask for help, talk to other users, and share tips on how to do things well. Manychat also has an email address for customer service.

Intercom is known for putting a lot of effort into customer service, and it offers many ways to get help. They offer quick answers to questions through email, a dedicated support team, and live chat. Intercom also has a wide range of resources, such as a knowledge base with a lot of information, product documentation, webinars, and tutorials. Also, Intercom’s website has a developer hub and a community forum, which make it easy for users to work together and share ideas and solutions.

Manychat: Pros and Cons


  • User-friendly interface for easy chatbot creation
  • Seamless integration with Facebook Messenger
  • Suitable for businesses targeting Facebook Messenger users
  • Offers features like audience segmentation and marketing automation


  • Limited integration options with platforms other than Facebook Messenger
  • Relies more on keyword-based matching rather than advanced NLP
  • May not offer the same level of customization and complexity as other platforms

Intercom: Pros and Cons


  • Multi-channel customer messaging platform
  • Offers live chat, targeted messaging, and automation features
  • Provides personalized customer interactions
  • Integrates with popular CRM and marketing tools


  • Higher cost compared to some other customer messaging platforms
  • Can be overwhelming for smaller businesses with simpler needs
  • Steeper learning curve for advanced features and customization

Manychat vs Intercom: which one should you consider?

Both Manychat and Intercom are used to talk to customers, but they do so in different ways. Manychat is mostly about making and deploying chatbots for Facebook Messenger. It has an easy-to-use interface and options for integration. Intercom, on the other hand, is a comprehensive multi-channel customer messaging platform that offers a wide range of tools for personalized customer interactions across different channels. Which one a business chooses depends on its needs. Manychat is better for businesses that want to use chatbots on Facebook Messenger, while Intercom has a wider range of features for customer engagement across multiple channels.


What is the purpose of ManyChat?

Through personalized conversations in Instagram Direct Messages and Facebook Messenger, you can increase product sales and customer engagement, get more qualified leads, and help customers right away.

What are the advantages of ManyChat?

Users can talk to companies and brands through social media like Facebook and Instagram by using ManyChat. It also lets you send newsletters, run promotions, target specific groups, keep track of metrics, and help customers. All of this is done with the help of bots on social media sites.

Editorial Staff
Editorial Staff
The Bollyinside editorial staff is made up of tech experts with more than 10 years of experience Led by Sumit Chauhan. We started in 2014 and now Bollyinside is a leading tech resource, offering everything from product reviews and tech guides to marketing tips. Think of us as your go-to tech encyclopedia!


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