Salesforce vs Sap: which one is better for your needs?

Salesforce and SAP are two of the biggest companies that make software for managing customer relationships (CRM). Both platforms have a lot of different features and functions, which makes them good options for businesses of all sizes. But there are some key differences between the two platforms that may make one a better fit for your needs.

Salesforce is a CRM platform that is based in the cloud and is known for being easy to use and flexible. It has a lot of different features, such as customer service, sales management, marketing automation, and analytics. Salesforce is a good choice for businesses that want a CRM platform that can grow with them and is easy to use.

SAP is a more traditional on-premises CRM platform that is known for its strong functionality and ability to grow. It has more features than Salesforce, such as managing the supply chain, finances, and human resources. SAP is a good choice for businesses that need a CRM platform that can be customized to their needs and work with their other systems.

Salesforce vs Sap: Pricing

Salesforce and SAP are two of the most popular companies that make CRM software. Both companies offer a wide range of features and functions, but their pricing models are very different. Pricing for Salesforce is based on how many people use it each month. The price starts at $25 per user per month, but it can go up depending on how many features and functions are included. For instance, the Marketing Cloud edition of CRM software starts at $35 per user per month, while the Sales Cloud edition starts at $25 per user per month.

SAP’s prices are harder to understand. The company has a number of different CRM solutions, and each one is priced differently. For example, the SAP CRM On-Premise solution starts at $75 per user per month, while the SAP CRM Cloud solution starts at $57 per user per month. In general, it costs less to use Salesforce than SAP. But it’s important to know that if you add more features and functions to Salesforce, the price can go up quickly. SAP’s pricing is more complicated, but for businesses that need a wide range of CRM features, it can be more cost-effective.

Salesforce vs Sap Comparison Table

SAP CRM gives you some basic ways to change how its apps work, but not as many as Salesforce. Salesforce’s focus on customization, flexibility, and adaptability has helped the platform stay a top choice for many businesses.

DeploymentSaaSOn-premises or SaaS
Industry focusSoftware, technology, and other industriesManufacturing, retail, and other industries
FeaturesSales force automation, marketing automation, customer service, and analyticsSales force automation, marketing automation, customer service, and enterprise resource planning (ERP)
Ease of useEasy to use and navigateMore complex and difficult to use
CustomizationHighly customizableLess customizable
IntegrationsWide range of integrations with other apps and servicesLimited integrations with other apps and services
SupportExcellent customer supportGood customer support
Official linkVisit WebsiteVisit Website

Salesforce vs Sap: Features

Salesforce vs sap

CRM (customer relationship management) platforms like Salesforce and SAP are two of the best on the market. Both platforms have a lot to offer, but there are some important differences between them. Salesforce is known for being easy to use and having an interface that is easy to navigate. The platform is also easy to change, so businesses can make it work for them. Salesforce is a platform that runs in the cloud.

This means that anyone with an internet connection can use it. This makes it a good choice for companies with employees who work from home or on the road. SAP’s platform is more complicated than Salesforce’s, but it has more features and functions. SAP is a good choice for businesses that need a CRM system that can grow and be changed easily. SAP can also be run locally or in the cloud.

Salesforce vs Sap: Customer support

Salesforce and SAP are two of the best software companies for customer support. Both offer strong solutions that can be customized to meet the needs of different businesses. Salesforce is known for its easy-to-use cloud-based Customer Relationship Management (CRM) platform, which helps businesses manage customer interactions, track leads, and automate support processes. With its focus on improving customer engagement and streamlining sales processes, Salesforce makes it possible for companies to give customers support that is both personalized and quick.

On the other hand, SAP, a leader in enterprise resource planning (ERP) solutions, has a wide range of customer service options that work in many different industries. SAP’s CRM module works well with other enterprise modules and makes it easier to handle all aspects of customer service, from marketing and sales to service and analytics. Salesforce is great for small and medium-sized businesses because it is easy to use and flexible. SAP’s strength is that it can handle large, complex customer support needs for enterprise-level businesses.

Salesforce vs Sap: Integrations

Salesforce and SAP are both great at providing strong integration options, but they do so in different ways. Through its AppExchange marketplace, Salesforce’s cloud-based CRM platform has a large ecosystem of pre-built integrations that make it easy for businesses to connect to a wide range of third-party apps and services. Because Salesforce is easy to use and easy to connect, it is a popular choice for companies that want to connect quickly and easily to improve their customer relationship management and sales processes.

SAP’s integration strength, on the other hand, comes from its ability to deeply integrate different enterprise functions into its ERP suite. This creates a system that works well together and includes finance, logistics, human resources, and more. Because of this, SAP is a great choice for large businesses with complicated and interdependent business processes that need a full integration solution that works from beginning to end. Which integrations a company chooses between Salesforce and SAP depends on its specific needs, the size of its operations, and the level of integration complexity it wants to achieve for smooth data flow and process automation.

Salesforce vs Sap: Customization

Salesforce and SAP can be customized in different ways to meet different business needs. Salesforce’s strength is its easy-to-use interface and large AppExchange marketplace, which offers a wide range of pre-built applications and integrations that can be easily customized and set up without complex coding. This makes it a great choice for smaller businesses or those who need to set it up quickly and make only a few changes.

On the other hand, SAP’s customization options are stronger and more complete, making them a good fit for large businesses with complicated processes that need deeper levels of customization. SAP’s ERP system can be changed so that it fits the needs of each business’s industry, workflows, and business processes. But compared to Salesforce, this level of customization often takes more time, technical skill, and money.

Salesforce vs Sap: Performance

Salesforce vs sap

Salesforce and SAP are both big names in the software industry, but how well they work depends on the needs of each business. Salesforce is known for being flexible and easy to set up. This makes it perfect for small and medium-sized businesses that want to get started quickly and grow. Its cloud-based CRM platform is great at managing customer relationships and automating sales. It gives real-time insights and works well with many third-party apps.

On the other hand, SAP is known for its strong enterprise resource planning (ERP) solutions, which are used by large businesses with many different and complicated operations. SAP may take longer to set up because it has so many features and options for customization, but it helps with all business functions, such as finance, supply chain, and human resources. Whether a company goes with Salesforce or SAP depends on its size, industry, and the level of functionality it needs to meet its own business goals and challenges.

Salesforce: Pros and Cons


  • Easy to use
  • Highly customizable
  • Wide range of integrations
  • Excellent customer support


  • Can be expensive
  • Not as comprehensive as SAP

Sap: Pros and Cons


  • Comprehensive ERP solution
  • Offline capabilities
  • Good customer support


  • More complex and difficult to use
  • Limited integrations
  • Can be expensive

Salesforce vs Sap: which one should you consider?

Salesforce is a CRM platform that is based in the cloud and is mostly used for sales, marketing, and customer service. It is known for being easy to use and quick to put into place. SAP, on the other hand, is enterprise resource planning (ERP) software that is more powerful and covers a wider range of business processes.

Salesforce is a good choice if you need a CRM solution that is both specialized and easy to use. But if you need a full set of integrated business applications for many different tasks, SAP may be a better choice. The final choice will depend on your business’s needs and goals.


Which is better SAP or Salesforce?

As an all-around cloud solution, it is safe to say that SAP’s new Customer Experience solution suite has a better CRM right now. But this doesn’t mean that SAP CX is automatically the right CRM for you. Salesforce is probably the best place to look for a good marketing solution.

Who is bigger SAP or Salesforce?

Cloud-born Salesforce has surpassed SAP as the world’s largest provider of enterprise applications. This is another sign that the cloud is the fastest-growing market the world has ever seen.

Editorial Staff
Editorial Staff
The Bollyinside editorial staff is made up of tech experts with more than 10 years of experience Led by Sumit Chauhan. We started in 2014 and now Bollyinside is a leading tech resource, offering everything from product reviews and tech guides to marketing tips. Think of us as your go-to tech encyclopedia!


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