AIML stands for Artificial Intelligence Modelling Language. AIML is an XML-based markup language for creating artificial intelligence applications. With AIML, you can create user interfaces where the implementation is simple to program, easy to understand, and highly maintainable. In this tutorial, you will learn the basics of AIML. Chatbots are intelligent digital assistants that can answer simple and predictable questions from customers. They provide numerous services via chats and perform basic customer service tasks.
Chatbots work around the clock and therefore offer assistance even when offices are closed on holidays. There are a variety of synonyms for chatbots, including “talkbot,” “bot,” “IM bot,” “interactive agent,” or “artificial conversation unit.” Most companies have already begun implementing chatbots on their websites, particularly banking, airline, and e-commerce websites. Other examples of chatbot technology include virtual assistants such as Amazon’s Alexa and Google Assistant, and messaging apps such as WeChat and Facebook Messenger.
Today, chatbots are becoming more complex and have advanced features such as receiving customer complaints, performing transactions based on customer input, and even notifying real people to help handle the request. Chatbots are becoming more context-aware and can engage end users based on the context established during the conversation. AIML (Artificial Intelligence Markup Language) is an XML-based markup language used by artificial intelligence applications to create engaging and natural conversations. AIML was developed by the Artificial Intelligence Foundation in 1995 and has been widely adopted by the AI community.