Automatic Number Identification (ANI) is a handy feature of telecommunications networks that is designed to automatically determine the originating number for chargeable calls for billing purposes. Basically, it enables callers to be identified automatically, making it easy for call centers to route calls to agents in different regions.
How is ANI Used?
ANI is used in many different ways. For example, Public Safety Answering Points (PSAPs) use it to locate callers when they are unable to provide information on their location. Call center agents can see the caller’s number in real-time, allowing them to manage calls more efficiently. It is also useful for test purposes, as technicians can call certain unpublished test numbers and use ANI to determine the phone number associated with that line.
Is ANI the Same as Caller ID?
No, ANI is not the same as Caller ID. While Caller ID displays the name and number of the caller, ANI only displays the caller’s phone number. Additionally, ANI is not affected when Caller ID is blocked, which can be both an advantage or a disadvantage depending on your needs.
Is ANI Blockable?
Yes, ANI can be blocked, and it is offered to commercial customers who are interested in knowing the number of calls coming to them. Unlike Caller ID, ANI is blockable, which can be useful if you want to maintain your privacy. Access to ANI capture technology is available to both business and residential customers for a fee.
Conclusion
ANI is a handy feature that allows for the automatic identification of callers, making it easier for call centers to route calls to the appropriate agents and for PSAPs to locate callers in need. It is not the same as Caller ID but offers many of the same benefits. While it is not free, the technology is available to both residential and business customers for a fee.
FAQ
What is ANI used for?
ANI is used to automatically identify the originating number for chargeable calls for billing purposes, and for locating callers when they are unable to provide information
Is ANI the same as Caller ID?
No, ANI is not the same as Caller ID. While Caller ID displays the name and number of the caller, ANI only displays the caller’s phone number.
Can ANI be blocked?
Yes, ANI can be blocked, and it is offered to commercial customers who are interested in knowing the number of calls coming to them.
Is ANI technology free?
No, ANI technology is not free, but is available to both residential and business customers for a fee.
