Fonolo has created a VoIP service called deep dialling that enables consumers to bypass an IVR system when calling a business to connect with the specific person they want. The service aims to decrease the time and irritation factor associated with calling large businesses. The process is simple – consumers search for the specific business they want to reach on Fonolo’s website, check the phone menu visually, and click the relevant link. Fonolo then uses the phone system to place a call to the consumer’s phone and connects them to their desired menu option.
What is Fonolo’s Deep Dialing Service?
Fonolo’s deep dialing service is a VoIP (Voice over Internet Protocol) service that enables customers to bypass the traditional IVR (Interactive Voice Response) menu when calling a business and get straight to the person they want to speak to. This service is useful for large, complicated businesses where navigating the IVR menu can be time-consuming and frustrating for customers.
How does Fonolo’s Deep Dialing Service work?
Using Fonolo’s deep dialing service is a straightforward process. Customers can visit Fonolo’s website and look for the specific business they want to get in touch with. They can then visually check the phone menu and click on the relevant link.
Fonolo will then use the phone system to dial the business and make a call to the customer’s phone. When the customer answers, the phone will connect them to the desired menu option, bypassing the IVR menu.
What are the Benefits of using Fonolo’s Deep Dialing Service?
Fonolo’s deep dialing service offers several benefits to both customers and businesses. For customers, the service saves time and reduces frustration associated with navigating complicated IVR menus. Instead of spending several minutes pressing numbers and listening to prompts, customers can get to the person they want to speak to quickly and easily.
For businesses, the service can help improve customer satisfaction levels. By providing customers with a simple and efficient way to bypass the IVR menu, businesses can create a positive customer experience and build brand loyalty. Additionally, businesses can reduce the burden on their call centers, as customers are more likely to get the assistance they need on the first call.
On the whole
Fonolo’s deep dialing service is a useful tool for customers and businesses alike. It offers a simple and efficient way to bypass IVR menus, saving time and reducing frustration. Businesses can use this service to create a positive customer experience and improve customer satisfaction levels. With the advantages this service provides, it’s no wonder that Fonolo’s deep dialing service is becoming popular among businesses and consumers alike.