A systems representative is a professional who handles both pre- and after-sales tasks for a hardware or software manufacturer. They act as a liaison between the manufacturer and the customers, providing them with the necessary support and information to ensure satisfaction with the product. The main role of a systems representative is to assist customers in making informed decisions by providing expert advice and technical assistance.
Responsibilities of a Systems Representative
The responsibilities of a systems representative largely depend on the product they represent. However, the following are some common tasks that they typically handle:
- Providing customer support and addressing their queries and concerns
- Providing technical assistance in installation and troubleshooting of the product
- Conveying feedback and issues of the customers to the manufacturer for product improvements
- Conducting market research and competitor analysis
- Assisting the sales team in product demonstrations, presentations and proposals
What skills are required for a systems representative?
Some of the essential skills required for a systems representative include good communication, problem-solving, analytical and interpersonal skills. A sound knowledge of the product and industry trends is a must.
What kind of education is required to become a systems representative?
A bachelor’s degree in computer science, information technology or a related field is preferred. However, experience in a related field can also help land this position.
A systems representative plays a vital role in ensuring that customers have a positive experience with the product. By handling pre- and after-sales tasks such as providing expert advice, technical assistance, and addressing customer’s concerns and feedback, they act as a bridge between the manufacturer and the customers to build long-term relationships.