The Telephony Services API, developed by Novell and AT&T, is designed to connect telephone PBX systems with NetWare servers and enable interoperability between computers and telephone equipment. This programming interface is based on the global CSTA standard.
FAQs about TSAPI: The Novell and AT&T Telephone Programming Interface
TSAPI, or Telephony Services API, is a telephone programming interface developed by Novell and AT&T. It is designed to connect a telephone PBX (Private Branch Exchange) with a NetWare server, and provide interoperability between PCs and telephone equipment. Here are some frequently asked questions about TSAPI:
What is TSAPI?
TSAPI is a set of Application Programming Interfaces (APIs) that enable communication between computer systems and telephone systems. It is based on the global CSTA (Computer-Supported Telecommunications Applications) standard, which is designed to allow different telephony products and applications to work together.
What are the benefits of using TSAPI?
Using TSAPI can provide a number of benefits for businesses, including:
- Integration of telephony functionality with computer programs and applications
- Access to features such as call handling, call routing, call logging, and automated attendant
- Improved customer service and productivity
- Cost savings by reducing the need for separate telephony hardware and software
- Increased flexibility and scalability
How does TSAPI work?
TSAPI consists of a set of APIs that allow software applications to interact with a telephone system that supports the CSTA standard. When a call is made or received, TSAPI sends a message to the application, which can then perform tasks such as answering the call, routing the call to a specific extension, or displaying caller information on the user’s computer screen.
What types of applications can use TSAPI?
TSAPI can be used by a variety of software applications, including:
- Call center software
- Interactive voice response (IVR) systems
- Unified messaging applications
- CRM (Customer Relationship Management) systems
- Computer-Telephony Integration (CTI) applications
What types of telephone systems are compatible with TSAPI?
TSAPI is based on the global CSTA standard, which is designed to be compatible with a wide range of telephony products and systems. However, to use TSAPI, the telephone system must support the CSTA standard and be connected to a NetWare server.
The brass tacks
TSAPI is a powerful tool that can help businesses improve productivity, reduce costs, and provide better customer service. By enabling seamless integration between computer systems and telephone systems, TSAPI allows businesses to leverage the power of both technologies to streamline operations and achieve their goals.