How to Fix ‘HBO Max App Not Working’ issue

HBO Max app acting up? Learn how to troubleshoot and get back to streaming.

HBO Max keeps getting stuck on the loading screen, making it impossible to watch your favorite shows? If HBO Max doesn’t work for you outside of the US, it could be your device, account, or VPN. Don’t worry! how to Fix ‘HBO Max App Not Working’ issue today.

There are a lot of movies and TV shows to choose from on HBO Max when you stream them. Though HBO Max has been officially available in the US and a few Caribbean and Latin American countries, streaming HBO Max is not yet available everywhere in the world.

Unfortunately, HBO Max is only available in the US. If you want to watch it somewhere else, you’ll need a premium VPN like ExpressVPN to get around these restrictions. Also, HBO Max and Discovery Plus are merging to make Max, a single streaming destination that will offer a wide range of shows and movies.

Why Is HBO Max Not Working?

  • Start up your modem and router again: Restarting your modem and router can sometimes fix problems with connectivity. Take both devices out of the wall, wait one minute, and then plug them back in.
  • Try a different internet connection: If you can get online with a different connection, use that to check if HBO Max works.
How to Fix 'HBO Max App Not Working' issue
  • Change the operating system on your device: Additionally, make sure that the software on your device is up to date. Outdated software can sometimes make apps not work with each other.
  • Get rid of the app’s cache and data: The app’s cache and data can get messed up and cause issues from time to time. They can often be fixed by clearing them.

Fix ‘HBO Max App Not Working’ issue

Delete Unnecessary Downloads

  1. Just go to “Downloads” under “Profile” in the HBO Max app.
  2. Click “Edit” and pick out the ones you no longer need to get rid of them with just one click.
  3. You can then look for your favorite HBO Max videos and save them to watch later.

Switch off Download Over Wi-Fi Only

  1. Start HBO Max and go to the top right corner. Then, go to Profile > Settings.
  2. Tap Downloads at the bottom of the page.
  3. Then, turn off the switch next to Download over Wi-Fi Only.

Clear Cache and Cookies

  1. Cached data and cookies can build up over time, which can make streaming services like HBO Max less compatible. Getting rid of this data can often fix bugs that came up out of the blue.
  2. How you do it depends on the device you’re using, but the steps are pretty much the same. On most computers, phones, and tablets, you can go to the settings or browser menu, find the privacy or browsing data section, and then clear your cache and cookies.
  3. This will restart your connection to HBO Max’s servers, which may fix any playback issues you’re having.

Disable VPN and Proxy Services

Virtual Private Networks (VPNs) and proxy services are great ways to protect your privacy online and get content from other countries, but they can sometimes mess up streaming services like HBO Max. These services can change your location and IP address, which could make HBO Max act strangely or even block your access.

If you are using a VPN or proxy service, turn it off for a while to see if that fixes your HBO Max problems. A lot of VPN apps have a quick switch that lets you turn the service on or off. After turning it off, open the HBO Max app again and see if the problems are still there.

Restart or Reinstall

  1. When all else fails, a simple restart can often work wonders.
  2. Rebooting your device can clear out any temporary glitches that might be affecting HBO Max.
  3. This is especially effective if you’ve been using your device for an extended period without a restart.
  4. If your problems persist after trying the previous steps, consider uninstalling and reinstalling the HBO Max app.
  5. Sometimes, corrupted app data or files can be the cause of persistent issues.
  6. By reinstalling the app, you’re essentially starting fresh with a clean installation, which can help resolve any complex underlying problems.
  7. Just make sure you have your login credentials handy, as you’ll need to sign in again after reinstalling.


Why does HBO Max app not work?

Try streaming again after the update. Android users can check their connection speed by getting an app from the Google Play Store that does this. iOS users can check their connection speed by getting an app from the Apple App Store that checks Internet speed.

Why is my HBO app not working?

Sometimes HBO Max gets stuck on the loading screen. This could be because the app cache is damaged. Clearing the cache is a good way to fix Fire TVs, Roku TVs, and some Android-based smart TVs that won’t load HBO Max. To manage installed apps on a Fire TV, go to Settings > Applications > Manage installed apps.

Why is HBO Max not working in browser?

If it works fine in another browser, check how your current browser is set up: It’s important to allow third-party cookies. Turn off software that blocks ads. Incognito mode or private browsing should be turned off.


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