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How to integrate a VoIP PBX with Microsoft Teams

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Check How to integrate a VoIP PBX with Microsoft Teams

Microsoft Teams is a communications platform that is part of the larger Microsoft 365 product portfolio, which includes popular apps like Outlook, Word, PowerPoint, and OneDrive. While all Microsoft 365 license plans include basic Teams features, only the E5 plan offers phone system. All other plans require an additional phone license to take advantage of telephony. Teams Phone allows users to make and receive internal calls, as well as make local and long distance calls over the public switched telephone network (PSTN). The service also allows each user to be assigned their own phone number.

Instead of managing a separate local phone system or cloud phone system like RingCentral, 8×8, or Dialpad, users can use the same Teams platform they already know and take advantage of an enterprise-grade business phone system. Phone calls are still necessary when an issue needs to be discussed in more detail or when a more personal level of communication is required. And since much of business communication is done over the phone, Teams can also integrate with Voice over IP (VoIP) systems, perhaps making your work life even easier.

Do you use Google Chrome? The RingCentral extension is the easiest solution

If you’re already a RingCentral MVP customer and have standardized on Google Chrome, the easiest way to integrate with Microsoft Teams is to use the Chrome extension, which makes it extremely easy to start phone calls and video meetings directly from Microsoft Teams. The best part is that the extension is not limited to Teams – it works in Microsoft Office 365, including Outlook. The extension can:

  • Schedule meetings natively from Outlook.
  • Easily call or text contacts from contact cards in Office 365
  • Make and receive calls directly from Office or Teams
  • See all your RingCentral and Office contacts together
  • Click to call any phone number listed in emails
  • much more…

Since Google Chrome is used everywhere, this option is suitable for many people. But you are not limited to using an extension. Keep reading to know the rest of the options.

Integrate the RingCentral app directly into Microsoft Teams

If you use Microsoft Edge or Safari, or want to integrate RingCentral with the mobile app, you can also integrate the RingCentral app directly from the Microsoft Teams app screen. Just click “Add App” and search for “RingCentral” and it will appear.

  • Since we’re integrating the RingCentral app with Teams, you’ll also need to have the regular RingCentral desktop and mobile apps installed on your device.
  • Once you add the app and it appears on the left bar, you can pin the app for easy access in the future, which will definitely make it more convenient.
  • The first time you open the RingCentral app, you’ll need to go through the setup process, which involves logging into your accounts and authorizing everything. You will need to have an account with sufficient permission to do this.
  • If you have a larger organization or want to install it across the board for everyone, you may want to follow the official RingCentral documentation, which will require someone with admin access to set it up in Azure and grant the correct permissions there.
  • Once you’ve got everything set up – and it’s worth noting that RingCentral has very helpful tech support if you have any questions – you can simply use the dialer app to make a call right in the interface. This will launch the RingCentral app to place the call.
  • You can search through your Teams contacts just like you’d expect.
  • And from any chat screen or card, you can use the RingCentral icon or commands to start a meeting or call with a contact or team.
  • From the contact card, you can even schedule a meeting in the future if you want.
  • As you can see, the features of this integration are similar to the Chrome extension, but it works in all browsers. However, the main benefit of using the Chrome extension is that you can integrate all of Office 365, which is a bit more useful.

Business customer? You can upgrade to Cloud PBX for Teams to get powerful native features

  • If you are using a Microsoft Teams Enterprise license, you can upgrade your RingCentral package to support a full cloud PBX integration that is much more powerful and upgrades the underlying calling functionality within Teams to support the full capabilities of RingCentral.
  • This integration is a significant update to the native Teams business phone system functionality. Larger businesses that need advanced call routing, queuing, recording and analytics will have much better luck upgrading to the cloud PBX option as it is fully integrated under the hood with no plugins or extensions required. It is the best option for adding a VoIP phone system to Microsoft Teams and uses extension mechanisms officially supported in Microsoft Teams.
  • RingCentral’s PSTN services are available in 44 countries and 16 languages, plus you can set up local and toll-free numbers in over 110 countries.

Final words: How to integrate a VoIP PBX with Microsoft Teams

I hope you understand this article, How to integrate a VoIP PBX with Microsoft Teams. If your answer is no, you can ask anything via the contact forum section related to this article. And if your answer is yes, please share this article with your friends and family to give us your support.

James Hogan
James Hogan is a senior staff writer at Bollyinside, where he has been covering various topics, including laptops, gaming gear, keyboards, storage, and more. During that period, they evaluated hundreds of laptops and thousands of accessories and built a collection of entirely too many mechanical keyboards for their own use.

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