The best Knowledge management software serves as a central repository for storing, sharing, and effectively managing gathered information. It is a valuable resource for businesses because it gives them instant access to information and makes the transfer of data easy. By putting all the data in one place, it’s easier for team members to find the information they need and easier for everyone to share, both inside and outside the company.
Knowledge management software is often the best choice when it comes to building an effective knowledge base. Some people choose company wikis on open-source platforms, which can be set up with minimal server costs and labor costs. However, a dedicated knowledge base is usually the better choice. Below we have mentioned the best knowledge management software.
Best Knowledge Management Software Comparison Table
| Software | Key Features | Price | Recommended | Website |
|---|---|---|---|---|
| Helprace | Help desk, knowledge base | Starts at $9/user/month | Small to medium-sized businesses | Visit Website |
| Zoho Desk | Ticketing system, knowledge base | Starts at $12/user/month | Small to large businesses | Visit Website |
| Intercom | Live chat, customer messaging | Starts at $59/month | Startups, SaaS companies | Visit Website |
| Bitrix24 | Help desk, knowledge base, live chat | Starts at $19/month | Small to large businesses | Visit Website |
| Tettra | Knowledge base | Starts at $0/month | Small to medium-sized businesses | Visit Website |
Helprace
Features
- It gives you a place to store and organize all of your information.
- Gives customers ways to find answers to their questions on their own.
- Includes customer feedback and community forums where people can work together.
- Ticketing system for efficient management of support.
- Offers analytics and reporting tools to track how knowledge is used and how well it works.
Helprace is a knowledge base solution that was made so that both your team and the users can use it easily. It has a few features that aren’t found anywhere else, like suggestions for articles. Instead of a table of contents, users will see a list of similar articles on the side of the page. This list is automatically updated, so if you add a new article that is similar to an old one, the “related” section will change for each one.
This autosuggest can also show up in the “contact us” field. As soon as a user starts writing a question for your team, you can show them relevant articles from your knowledge base right on the same page. Under each article, you can also leave a comment. Currently, this is one of the best Knowledge management software you can consider now.
Pros
- Interface that is easy to use and navigate.
- Strong ticket management system for quickly fixing problems.
- Collaboration tools let teams work together to create and share knowledge.
Cons
- Support from users and the community isn’t as big as it could be.
- There may not be enough advanced features like AI-powered search.
- There may not be many ways to integrate third-party tools.
Zoho Desk
Features
- Provides a central place to store and manage documents and articles.
- Branding and templates can be used to make the knowledge base unique.
- It lets you search for information quickly and accurately with the help of AI.
- Includes a customer portal where customers can get help on their own.
- Integrates with other Zoho products and applications from other companies.
Zoho is a full customer relationship management system made for customer-focused businesses that get a lot of customer questions. Their Desk platform, called Zoho Desk, is a combination of a ticket management system and a knowledge base. Thus, this is one of the best Knowledge management software you can consider now.
It can give customers instant answers and keep everyone happy as automatically as possible. Zoho has a feature called “domain mapping,” which lets you use your own domain but smoothly move users to Zoho’s platform, which can be fully customized with HTML and CSS. With the free plan, you can set up a knowledge base for your own team and give three agents access to it. You can use the public knowledge base for $12 per user per month.
Pros
- Integrating with other Zoho products makes it easy to sync workflow and data.
- Automation lets you speed up and simplify tasks and workflows that you do often.
- Pricing plans that can be changed to fit businesses of different sizes.
Cons
- The knowledge base and self-service portal have few ways to change them.
- More expensive plans may be needed for features that are more complex.
- Options for integrating with apps that aren’t made by Zoho may be limited.
Intercom
Features
- Gives you a place to store and organize articles and frequently asked questions.
- Offers customer service chatbots that are powered by AI.
- Allows for proactive messaging and individualized help.
- Offers tools for teams to work together on content creation and updates.
- Offers analytics and reporting tools to keep track of how well a knowledge base is doing.
Intercom is another customer service and customer relationship management (CRM) tool that also includes some knowledge management. For example, you can link the knowledge base to the automated customer chat. Let’s say your customer service team is out of the office or a question comes in when everyone is asleep. The automated message service can get the gist of the user’s question and give them a list of possible knowledge base entries that match it.
Intercom is also proud of being multilingual, so they have built-in tools to help you translate your content into different languages. Their own information is also available in five different languages. Pricing starts at $39 per month, but you have to upgrade to the $99 per month plan to get access to the knowledge base and other features. You can also try it out for free. Still, this is one of the best Knowledge management software you can consider now.
Pros
- Integration options with CRM and support tools that are widely used.
- API and SDK that are easy for developers to use for customizing and building custom integrations.
Cons
- When compared to specialized knowledge management software, general knowledge management software may not have as many features.
- Pricing can be pricey for new or small businesses.
Bitrix24
Features
- Includes a knowledge base where articles and documents can be made and managed.
- Offers a social intranet for employees to work together and share information.
- Offers tools for managing tasks and projects so that a team can work together.
- It has customer relationship management (CRM) features.
- Offers connections to a number of business tools and services.
Bitrix24 is mostly a system for working together, but it also has features for managing knowledge. The best thing about it is how cheap it is. For up to 12 users, the service is completely free. Because of the pandemic in 2020, Bitrix24 actually took away the limit on the number of users on free plans.
One knowledge base is part of this free level. On the other hand, these features include a fully functional CRM with task management, voice and video chat, online storage, and (at the highest level) an unlimited number of knowledge bases. Currently, this is one of the best Knowledge management software you can consider now.
Pros
- There are both on-premises and cloud-based deployment options for flexibility.
- Plans with reasonable prices, and a free version for small teams.
Cons
- It may be hard to figure out how to use the user interface and get around.
- There may not be as many ways to get help as with some other software.
Tettra
Features
- Offers an easy-to-use knowledge base for making articles and putting them in order.
- Offers ways for team members to work together to create and edit content.
- Offers integration with Slack to make communication and sharing of knowledge easier.
- Offers a powerful search function that makes it easy to find information quickly.
- Includes analytics and reporting tools to track how people use and interact with the knowledge.
Tettra is another internal knowledge base that is sold on its own and not as a part of a larger CRM. From their website, it’s clear that they were made by people who had real-world needs for knowledge management. For now, this is one of the best Knowledge management software you can consider now.
So, it is already set up to import information from Google Docs, GitHub, and Dropbox, including the direct transfer of files. There are also a number of templates, such as ones for employee profiles and common tasks that your team has to do.
It has a fuzzy search that can handle the occasional typo and a way for employees to easily suggest new articles within the knowledge base instead of having to go through another channel. Lastly, it works with Slack, so you can automatically link to the knowledge base when an employee asks a question instead of typing out the same answer over and over.
Pros
- Integration with popular tools like Slack, Google Drive, and more.
- Access control and permission settings are needed for safe sharing of information.
Cons
- There aren’t many ways for larger teams or organizations to grow.
- There aren’t many ways for customers to get help, and email is the main way.
FAQs
Knowledge management software is made up of tools and systems that help an organization collect, organize, store, and find information and knowledge. It helps people, teams, and departments organize and share their collective knowledge and expertise.
Knowledge management tools are any tools that help your business gather and share information from both inside and outside the company. Most knowledge management tools are part of knowledge management software, but you can buy them separately if you want to.
There are three main kinds of knowledge management systems that can help you share and organize business knowledge. They are called knowledge work systems, intelligent techniques, and enterprise-wide knowledge management systems.
