How to Resolve the ‘Could Not Connect to the Update Service’ Error on Windows 10

Is your Windows 10 system failing to check for updates? Discover how to tackle the issue where Windows cannot connect to the Update Service, ensuring your PC remains up-to-date and secure with the latest features and protections.

Effective Solutions for Windows Update Connectivity Issues

Windows Update is essential in keeping your system secure and at peak performance by providing feature upgrades, quality updates, and security patches. If there’s any disruption during the update process, your computer could miss these critical updates. When Windows Update can’t reach its servers, you might encounter the error message ‘We couldn’t connect to the update service.’ Follow these straightforward steps to rectify the problem on your machine.

Proven Methods to Fix Update Service Connection Errors

Should you be confronted with the error message “We couldn’t connect to the update service,” try the following fixes:

  • Utilize the Windows Update troubleshooter
  • Deploy the Internet Connections troubleshooter
  • Reboot the Windows Update service
  • Switch to a different DNS server
  • Reset Windows Update components thoroughly
  • Continue reading for a comprehensive guide to each solution.

Employ the Windows Update Troubleshooter

  • In Windows 11, access Windows Settings via Win + I, navigate to System > Troubleshoot > Other troubleshooters.
  • On Windows 10, go to Windows Settings > Update & Security > Troubleshoot. Here, Microsoft provides a host of troubleshooters to address various system issues.
  • Select the Windows Update troubleshooter and click ‘Run the troubleshooter.’ Follow the on-screen prompts to diagnose and fix update issues.

Execute the Internet Connections Troubleshooter

  • Ensure your internet connection is active. If uncertain, try loading a webpage in your browser to check.
  • On the troubleshooters page in Windows settings, launch the Internet Connections troubleshooter.
  • This tool aims to identify and resolve any internet connectivity problems that might be affecting Windows Update.
  • If you’re confident your internet connection is fine, but the error persists, consider switching to a different network to isolate the issue.

Restart the Windows Update Service

  • Use the search box on the taskbar to find “Services”. Open the Service Manager and locate Windows Update Service. Double-click to open its properties.
  • The service status should indicate “Running” or “Stopped”.
  • If stopped, click the Start button. If already running, stop and then start the service again to reset it.
  • Verify that the Remote Procedure Call and the Background Intelligent Transfer Service are also operational.

Modify Your DNS Server

Altering your DNS server settings might resolve the connectivity issue. Here’s how:

  • Enter ncpa.cpl in the search box and hit Enter. Right-click your network icon and choose Properties.
  • Go to the Networking tab, select Internet Protocol Version 4 (TCP/IPv4), then click Properties.
  • In the Advanced settings, navigate to the DNS tab.
  • Note down any listed DNS server IP addresses for reference, then remove them from this area.
  • Select ‘Use the following DNS server addresses.’ For Google’s Public DNS, input and as your preferred and alternate DNS servers, respectively.
  • Restart the network you’re connected to for the changes to take effect.

Reset Windows Update Components Manually

  • Conflicts with Windows Update components can sometimes trigger this error.
  • A reset of these components may be needed to get things back on track.
  • If previous solutions did not remedy the situation, manually resetting Windows Update components should be your next course of action.

Conclusion: Ensuring a Smooth Windows Update Experience

We have looked into specific steps to fix the ‘Could not connect to the update service’ error on Windows 10, promoting the smooth operation of your system’s update mechanism. Understanding and applying these tips can help maintain your computer’s integrity and functionality.


Q: What does the Windows Update service do?

A: The Windows Update service helps keep your system secure and up-to-date by downloading and installing the latest features, quality translations, and security patches.

Q: How can I ensure my DNS settings are not causing update issues?

A: You can switch to a public DNS service like Google’s, which often provides a more reliable connection for update services than some default ISP-provided DNS servers.

Utilizing these strategies, you can create content that is not only SEO-optimized for Google Search but also provides a rewarding and informative reading experience for your audience.

Editorial Staff
Editorial Staff
The Bollyinside editorial staff is made up of tech experts with more than 10 years of experience Led by Sumit Chauhan. We started in 2014 and now Bollyinside is a leading tech resource, offering everything from product reviews and tech guides to marketing tips. Think of us as your go-to tech encyclopedia!


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