Troubleshooting: How to Resolve Google Play Store Error Code 971

Encountering Google Play Store error code 971 can be frustrating when you’re excited to install a new app. This guide is designed to help you overcome this obstacle and improve your overall experience with your Android device. We will ensure you have the most current solutions to tackle any app installation issues, including the troublesome error code 971.

Effective Solutions for Error Code 971 on Google Play Store

Encountering error code 971 on the Google Play Store can disrupt your app installation process, often reported during attempts to download popular games and applications. This error message typically prompts the user to reattempt the installation or seek troubleshooting advice. To address this inconvenience, I offer you a structured approach to identify and resolve the issue quickly.

Step-by-Step Fix for Google Play Store Error Code 971

Refreshing Google Play Store’s Data and Cache

  • Open ‘Settings’ on your device.
  • Scroll to ‘Apps’ or ‘Application Manager.’
  • Locate and select ‘Google Play Store.’
  • Tap on ‘Storage’ and then on ‘Clear Cache’.
  • Also, select ‘Clear Data’ for a more thorough reset.
  • If available, tap on ‘Force Stop.’
  • Restart your device and try installing the app again.

Cleaning Google Play Services Cache and Data

  • Navigate to ‘Settings’ and access ‘Apps’ or ‘Application Manager.’
  • Find and tap on ‘Google Play Services.’
  • Within ‘Storage,’ select ‘Clear Cache’ and ‘Clear Data.’
  • Force stop the service if the option is present.
  • Reboot your device to refresh the changes.

Updating Google Play Services

  • Launch the Google Play Store app.
  • Tap the menu icon (three horizontal lines) at the top left.
  • Enter ‘Settings’ and look for ‘Auto-update apps.’
  • Ensure it is set to ‘Auto-update apps over Wi-Fi only.’
  • While on Wi-Fi, search for ‘Google Play Services’ and update it if needed.

Reconfiguring Your Google Account

  • Go into ‘Settings’ and then into ‘Accounts.’
  • Select ‘Google’ and choose your email address.
  • Remove your Google account from the device.
  • Add your account back by going to ‘Accounts’ > ‘Add account’ and follow the prompts.
  • Restart your device after re-adding your account.

Reverting Google Play Store Updates

  • Head to ‘Settings’ and tap on ‘Apps’ or ‘Application Manager.’
  • Find ‘Google Play Store’ and select ‘Uninstall Updates.’
  • Once done, restart your device and retry the app installation.

Activating the Download Manager

  • In ‘Settings,’ find ‘Apps’ or ‘Application Manager.’
  • Search for ‘Download Manager’ and ensure it is enabled.
  • With the ‘Download Manager’ active, attempt to download apps again.

Resetting Your Device to Factory Settings

  • Access ‘Settings’ and locate ‘System’ followed by ‘Reset options.’
  • Select ‘Erase all data (factory reset).’
  • Review the prompt indicating all data will be removed and confirm by tapping ‘Reset Phone.’
  • Your phone will restart as a clean slate, potentially resolving the error code 971.

Conclusion: Overcoming Installation Woes with Google Play

With these steps, you should be well-equipped to fix Google Play Store error code 971 and enjoy a seamless app installation process. Remember, each solution can contribute to resolving the issue, so it’s worth trying all of them if needed.


Q: What causes Google Play Store error code 971?

A: This error can arise from cache conflicts, outdated Play Services, account glitches, or system issues.

Q: Is factory resetting my device the only solution to fix this error?

A: No, factory resetting is a last resort. It’s advisable to try other methods like clearing cache or updating Google Play Services first.

By ensuring that your content provides current information and practical advice for addressing Google Play Store issues, your article will serve as a valuable resource for users seeking solutions online.

Editorial Staff
Editorial Staff
The Bollyinside editorial staff is made up of tech experts with more than 10 years of experience Led by Sumit Chauhan. We started in 2014 and now Bollyinside is a leading tech resource, offering everything from product reviews and tech guides to marketing tips. Think of us as your go-to tech encyclopedia!


Please enter your comment!
Please enter your name here

Related Articles

Best Telemedicine Software: for your healthcare practice

Telemedicine software has transformed my healthcare visits. It's fantastic for patients and doctors since they can obtain aid quickly. I...
Read more
I love microlearning Platforms in today's fast-paced world. Short, focused teachings that engage me are key. Microlearning platforms are great...
Think of a notebook on your computer or tablet that can be changed to fit whatever you want to write...
As of late, Homeschool Apps has gained a lot of popularity, which means that an increasing number of...
From what I've seen, HelpDesk software is essential for modern businesses to run easily. It's especially useful for improving customer...
For all of our important pictures, stories, and drawings, Google Drive is like a big toy box. But sometimes the...