Resolving the Outlook 0x800CCC13 Error

Experiencing errors with Microsoft Outlook can be frustrating, especially if it interrupts your workflow. Among the common issues, the “0x800CCC13 cannot connect to network” error frequently emerges after system updates, such as moving to Windows 10. This article provides detailed solutions that help to address and resolve this annoying predicament to get you back on track with your email communications.

Understanding and Fixing the Outlook 0x800CCC13 Error

The “0x800CCC13” error message signifies a problem that typically arises when Outlook cannot connect to the network to send emails. This guide will take you step by step through several proven solutions to resolve this error, helping you to restore Outlook’s functionality effectively.

Strategies to Overcome the Outlook 0x800CCC13 Error

Addressing the Outlook error “0x800CCC13” requires different strategies, depending on the root cause. Below are several methods you can try:

Use the Windows System File Checker (SFC)

  • Quit Microsoft Outlook.
  • Launch the Command Prompt by pressing the Start button and searching for ‘cmd’.
  • Type sfc /scannow into the Command Prompt and press Enter.
  • Wait for the process to finish, then restart your computer and open Outlook.

Update Microsoft Outlook

Upgrading to the latest version of Outlook can resolve known issues. Visit Microsoft’s official website to download and install the latest updates for Outlook.

Edit the Registry (Expert Users Only)

Note: Changing the registry can be risky; proceed with caution and back up the registry before making any changes.

  • Press Windows + R, type ‘regedit’, and press Enter.
  • Navigate to HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionRun.
  • Locate and delete the “Outlook Error 0x800CCC13” entry, then reboot your PC.

Run Outlook in Safe Mode

Starting Outlook in Safe Mode can sometimes circumvent issues caused by plug-ins or other conflicts:

  • Press Windows + R and enter Outlook /safe.
  • If the issue doesn’t appear in Safe Mode, disable add-ons to isolate the problematic one.

Repair PST Files with ScanPST.exe

If the problem persists, it could indicate corruption within your Outlook PST files. Utilize the built-in ScanPST.exe utility offered by Microsoft to scan and repair corrupted PST files.

Disable Outlook Add-Ins

Some add-ins can cause performance issues or conflicts with Outlook. You can disable these add-ins to check if one may be causing the error:

  • Open Outlook, go to the File menu, and select Options.
  • In the Add-Ins section, disable the add-ins one by one to identify any issues.


In conclusion, the “0x800CCC13 cannot connect to network” error can be a hindrance, but with these targeted solutions, you can swiftly restore Outlook’s functionality. By following the outlined steps, you should be able to pinpoint and correct the problem, returning to seamless email communication.

FAQ Regarding Outlook Issues

Q: What is the best way to update Outlook to the latest version?

A: You can update Outlook to the latest version by visiting Microsoft’s official website and downloading the update or by using the built-in update feature within the Outlook application under the “File” menu and selecting “Office Account” followed by “Update Options.”

Q: How can I safely edit my Windows registry to fix Outlook errors?

A: Editing the Windows registry should be done with caution. Always back up the registry before making changes. To edit safely, use the ‘regedit’ command and follow reliable instructions specifically targeting the error you’re encountering. If unsure, consult a professional.

Implementing these methods with care and precision ensures you create content that is not only helpful and up-to-date but also ranks effectively on Google Search.

Editorial Staff
Editorial Staff
The Bollyinside editorial staff is made up of tech experts with more than 10 years of experience Led by Sumit Chauhan. We started in 2014 and now Bollyinside is a leading tech resource, offering everything from product reviews and tech guides to marketing tips. Think of us as your go-to tech encyclopedia!


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