Solving Persistent Outlook Crashes in Windows 11: A Troubleshooting Guide

Welcome to this comprehensive guide where we tackle the frustrating issue of Outlook constantly crashing on Windows 11. This problem can occur after a Windows update, and one possible solution might involve reverting to an earlier version of the update. Microsoft often rectifies such issues through Windows Update, so it’s crucial to keep your Windows 11 operating system updated to prevent these crashes. Let’s dive in and explore various fixes you can apply to stabilize Outlook on your system.

Even though Windows 11 is crafted to be a significant leap forward from Windows 10, with enhanced features and redesigned applications like Paint and Snipping Tool, it’s not uncommon for early builds, such as 22000.176, to experience system-wide glitches. Should you come across these, a prompt update of Windows 11 is highly recommended to access the latest fixes. Now, let’s move on to potential solutions for Outlook crashes.

Essential Steps to Rectify Outlook Crashes in Windows 11

Update to the Latest Version of Outlook

  1. Access the Windows Run Command Box.
  2. Launch Command Prompt as an administrator by typing ‘cmd’ and pressing Ctrl + Shift + Enter.
  3. Execute the following command to update Outlook: "C:Program FilesCommon Filesmicrosoft sharedClickToRunOfficeC2RClient.exe" /update user updatetoversion=16.0.12827.20470
  4. Monitor the Office update download progress from the displayed window.
  5. Upon completion, Outlook will revert to a stable version.
  6. Restart your computer and open Outlook to verify if the issue is resolved.

Launch Outlook in Safe Mode

  1. Right-click the Windows icon and open Run.
  2. Input the Outlook safe mode command and press Enter (ensure you input the correct path corresponding to your Outlook version).
  3. If Outlook launches without crashing in safe mode, investigate additional potential causes.

Repair Outlook with the Inbox Repair Tool

The corruption of Outlook Personal Folders (.pst) files could lead to frequent crashes. Should you suspect this to be the case, follow these steps to use Microsoft’s internal Inbox Repair Tool (Scanpst.exe) to fix the .pst files:

  • Open Outlook in safe mode to find your .pst file’s location in Account Settings under the Data Files tab.
  • Navigate to File Explorer and find Scanpst.exe in the respective directory for your version of Outlook.
  • Launch the tool, input the location of your .pst file, and initiate the repair process.

Repair Microsoft Office Installation

  1. Use Run (Windows + R) to open the Programs and Features window by typing ‘appwiz.cpl’.
  2. Locate and right-click Microsoft Office or Microsoft 365, then select ‘Change’.
  3. Select ‘Quick Repair’ and proceed with the on-screen instructions to address troubles with Outlook.

Disable Outlook’s Hardware Acceleration

  1. Restart Outlook in safe mode.
  2. Head to the File menu, then to Options, and navigate to the Advanced tab.
  3. Select the option to disable hardware graphics acceleration and accept the changes.

Deactivate Outlook Add-Ins

  1. Open Outlook in safe mode and proceed to File > Options > Add-Ins.
  2. Manage and disable COM Add-ins and restart Outlook.

Use Microsoft’s Support and Recovery Assistant

  1. Download and install the Microsoft Support and Recovery Assistant from the official Microsoft website.
  2. Select Outlook and specify your issue to begin the diagnosis process.
  3. Enter your Microsoft account credentials if required and allow the tool to scan for problems.
  4. Review the scan results and follow guidance to resolve issues.


This guide has provided you with multiple strategies to address Outlook crashes on Windows 11. Each solution is intended to tackle a different potential root cause, from corrupted files to problematic add-ins. If you’ve tried these solutions and your Outlook remains unstable, seeking help from Microsoft’s official support channels may yield further assistance.


Q: Why does Outlook crash continuously on Windows 11?

A: Outlook can crash due to various reasons such as software conflicts, corrupted data files (.pst), outdated versions, or compatibility issues with Windows 11.

Q: Can updating Windows 11 resolve Outlook crash issues?

A: Yes, keeping Windows 11 up-to-date can resolve compatibility issues that may cause Outlook to crash. Updates often include patches for known software conflicts.

Remember to always maintain your software with the latest updates for a smooth and efficient user experience.

Editorial Staff
Editorial Staff
The Bollyinside editorial staff is made up of tech experts with more than 10 years of experience Led by Sumit Chauhan. We started in 2014 and now Bollyinside is a leading tech resource, offering everything from product reviews and tech guides to marketing tips. Think of us as your go-to tech encyclopedia!


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