Fix: ‘Outlook Stuck on Loading Profile’ issue

Outlook stuck spinning? No worries! We've got the hacks to fix the loading profile error and get back to your inbox ASAP.

Microsoft Outlook really is a flexible programme; it can manage your email, calendar, and contacts all in one app. Users sometimes run into a frustrating problem with the app: it gets stuck on the “Loading Profile” screen, making it impossible to access. This problem is caused by a number of deeper problems, so troubleshooting is necessary. This guide showed you how to Fix ‘Outlook Stuck on Loading Profile’ issue.

Some things that could be to blame are broken profile settings, add-ins that don’t work right, or problems with the Outlook data files. Thankfully, there are a number of ways to get around this problem. To start fixing problems, users can open Outlook in Safe Mode, turn off any add-ins that aren’t needed, or make a new Outlook profile.

Fixing or creating new Outlook files might also fix the underlying corruption. You can also make Outlook run more smoothly by running thorough antivirus software and making sure all software updates are up to date. By trying these ideas, users can quickly fix the “Loading Profile” screen problem and get back to using their emails, calendar, and contacts without any problems in the Outlook app.

Causes of ‘Outlook Stuck on Loading Profile’ issue

  • Corrupted Outlook profile: Your Outlook profile can become corrupted for many reasons, such as when the power goes out, when it shuts down by itself, or when you get malware. If this happens, Outlook might not be able to get to the profile data it needs to load.
  • Add-ins: Some third-party add-ins can mess up Outlook and make it stay on the screen that says “loading profile.” This often happens when the add-in is out of date or doesn’t work with your version of Outlook.
Fix: 'Outlook Stuck on Loading Profile' issue
  • Antivirus software: Your antivirus software might be stopping Outlook from getting to its profile files sometimes. This could happen if the antivirus software thinks the profile file are a threat when they are not.
  • Network problems: If you use an Exchange account with Outlook, Outlook might not be able to connect to the server and load your profile if there are network problems.

Fix: ‘Outlook Stuck on Loading Profile’ issue

Start up Outlook all over again.

  1. Press Ctrl, Alt, and Del together.
  2. Select Task Manager from the list.
  3. Click the Processes tab in the Task Manager.
  4. Look through the list for any Outlook or Office-related apps.
  5. Pick out all of them.
  6. Click “End Task” to make sure they’re all closed.
  7. Open Outlook again.
  8. Check if the problem is still there.

Log in as an administrator to Outlook.

  1. Click on your PC’s Start button.
  2. Locate and select “Outlook.exe.”
  3. Right-click on it.
  4. Choose “Run as Administrator” from the menu that comes up.

Repair the Outlook data file

  1. Open the Run dialogue box: Press the Win + R keys together and close Outlook.
  2. Type the following and press Enter: The scanpst.exe file.
  3. Look through your PC: Pick out the Outlook files, which could be either a PST or OST file. The files can be found at this path: C:\Users\Vladimir\Documents\Outlook Files
  4. In the MS Outlook Inbox Repair tool: Enter the correct path. Then, press the Start button to begin the process.
  5. Start up Outlook again: Check if the issue is fixed.

Disable hardware acceleration for Outlook

  1. Type the following command, then press Enter to run it: is a safe site.
  2. Pick Options from the menu after clicking the File tab.
  3. To turn off hardware graphics acceleration, open the Advanced tab, scroll down, and check the box next to it.
  4. To make sure the changes are saved, click OK.
  5. To see if the problem is fixed, close Outlook and then open it again without going into safe mode.

The Control Panel can fix broken Office files.

  1. Start up your device and go to the Control Panel.
  2. To find Microsoft Office, go to Programs and Features and look down the list.
  3. Select Microsoft Office (or Microsoft 365) and click Change from the menu that comes up.
  4. First, pick “Quick Repair,” then click “Repair.”
  5. Once the steps are done, check to see if the Outlook problem is still there. If it does, you can also try the Online Repair thing.
  6. First wait for the repair to finish, and then try opening Outlook again.

Tips for Preventing Outlook Profile Loading Issues

Fix: 'Outlook Stuck on Loading Profile' issue

Take Charge of Maintenance:

  • Keep Windows and Outlook up to date: Installing the latest updates for both Outlook and your operating system on a regular basis will fix bugs and make them run better.
  • Limit the size of your mailbox: A big mailbox can cause problems like slow loading times and data loss. Save old emails, get rid of things you don’t need, and periodically compress your data file.
  • Turn off add-ins that you don’t need: Third-party add-ins can sometimes not work with Outlook, which can make it hard to load. Turn off any add-ins that you don’t use often.

How to Fix Problems:

  • Fix your profile: Outlook comes with a tool that can fix broken profiles. This can often fix problems with loading.
  • Make a new profile: If fixing the one you already have doesn’t work, try making a new one. Then you can bring over your information from the old profile.
  • Run Outlook in Safe Mode: When you start Outlook in Safe Mode, add-ins and hardware acceleration are turned off. This can help you figure out where the problem is coming from.


How do I fix Outlook profile problems?

Click on Account Settings and then on Account Settings. Pick out your account (profile) on the Email tab, then click Repair.

How do I fix Outlook stuck on startup?

On the screen that says “Processing,” if Outlook stops responding, you can close it, open it in safe mode, close it, and then open it normally to fix the issue. Shut down Outlook. Pick one of the options below to start Outlook in safe mode. To open Outlook.exe in Windows 10, go to Start, type it, and then press Enter.

Why is Outlook just showing loading profile?

To get around the problem, you will need to stop all running Office processes and turn off these features. To get to the Task Manager, right-click on any empty space on the Taskbar. Find all of the Office processes on the Processes tab. Pick out an Office process, then click “End task.”

Editorial Staff
Editorial Staff
The Bollyinside editorial staff is made up of tech experts with more than 10 years of experience Led by Sumit Chauhan. We started in 2014 and now Bollyinside is a leading tech resource, offering everything from product reviews and tech guides to marketing tips. Think of us as your go-to tech encyclopedia!


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