Troubleshooting ‘iPhone Not Downloading Email From Server’

If you’ve stumbled upon an issue where your iPhone won’t download emails from the server, you’re not alone. This hiccup can halt your communication, but don’t worry—we’re here to help you navigate through the troubleshooting steps. Keep reading to get your inbox up and running again.

Effective Solutions to Email Sync Issues on iPhone

When encountering the “This message was not downloaded from the server” error, it indicates there’s a hitch with the email syncing process. Several factors could be causing the problem, from unstable connections to incorrect mail settings. Let’s explore how to address these issues and restore your email functionality.

Give Your iPhone a Fresh Start

One of the simplest yet often effective ways to solve minor glitches is restarting your iPhone or iPad. This is how to do it, depending on your device model:

  • iPhone X and later, and iPad with Face ID: Press and hold the volume and side buttons until you see the power-off slider, then slide to power off. After a moment, press the side button to turn it back on.
  • iPhone models with a Home button: Press and hold the top or side button until the power-off slider appears. Drag the slider, wait a short while, then press the button again to switch on the device.

Verify Your Network Connection

A stable internet connection is vital for downloading emails. Confirm that your iOS device is connected to either Wi-Fi or mobile data:

  • Open a browser and try visiting a website to test connectivity.
  • If there are connectivity issues, consider restarting your Wi-Fi router, switching to a different Wi-Fi network, toggling Airplane mode on and off, or resetting your network settings (go to Settings > General > Reset > Reset Network Settings).
  • If these steps don’t work, reach out to your network provider for support.

Install the Latest iOS Update

Ensuring your device runs on the latest iOS software can often fix a variety of issues. Update your iPhone or iPad by navigating to Settings > General > Software Update. You can also enable automatic updates in this section.

Refresh Your Email Settings

Incorrect email settings can hinder the downloading process. Try modifying these settings:

  • Disable Push in the Settings > Mail > Accounts > Fetch New Data menu.
  • Change the Fetch settings to either ‘Automatically’ or ‘Manually’ based on what is currently selected.
  • Adjust each email account to fetch and restart your device.

Reboot the Mail App

Closing and reopening the Mail app can sometimes jump-start email syncing:

  • Double-click the Home button or use the App Switcher gesture to view recent apps.
  • Locate the Mail app and swipe it off the screen.
  • Relaunch the Mail app and check if the emails download correctly.

Reconfigure Your Email Account

If settings are off-kilter, removing and re-adding your email account could be a solution:

  • Go to Settings > Mail > Accounts, select your email account, and choose ‘Delete Account’.
  • Add your account back by tapping ‘Add Account’ and following the instructions.

Use a Workaround to View Messages

If you’re after a quick fix to view an elusive message:

  • Tap to forward the message in your Mail app.
  • Agree to download the rest of the message, if prompted.
  • The email should now be viewable.

Alternatively, you can log into your email account via a web browser as a temporary measure.


If you’re still facing issues after trying the above suggestions, it might be time to reach out to Apple Support. Dealing with email difficulties can be frustrating, but with the right steps, you should be able to resume seamless communication via your iPhone or iPad.


Q: What should I do if my iPhone is connected to Wi-Fi but still won’t download emails?

A: Check if web pages load in your browser. If they do, try resetting your email settings and restarting the Mail app. If not, there may be a connectivity issue you need to address.

Q: How can I prevent email download problems in the future?

A: Ensure your device software is always updated, maintain correct email settings, and have a stable internet connection to minimize the chances of such issues recurring.

This refreshed content aims to maintain the relevance and user-friendliness of your article titled “How to Fix ‘iPhone Not Downloading Email From Server’ Issue,” which is essential for readers looking for solutions to their iPhone email problems.

Editorial Staff
Editorial Staff
The Bollyinside editorial staff is made up of tech experts with more than 10 years of experience Led by Sumit Chauhan. We started in 2014 and now Bollyinside is a leading tech resource, offering everything from product reviews and tech guides to marketing tips. Think of us as your go-to tech encyclopedia!


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