Troubleshooting Guide: Resolve ‘WhatsApp Media Not Downloading’ on iOS and Android

In this comprehensive guide, we will delve into the common issue where WhatsApp media fails to download on both iOS and Android devices. Whether you have updated your app recently or not, we strive to provide you with up-to-date solutions to restore your WhatsApp media’s download functionality and enhance your user experience.

Effective Solutions for WhatsApp Media Download Issues on Mobile Devices

If you’ve encountered an error message such as “Download failed”, “Cannot complete download”, or “Please try again later” when attempting to download images or videos on WhatsApp, don’t fret. We’re here to walk you through several practical fixes to resolve media download issues on your WhatsApp application.

Ensuring a Stable Internet Connection

A faulty internet connection is often the culprit behind failed media downloads on WhatsApp. Make sure to check that your internet connection is stable and robust. This can involve troubleshooting other apps that use the internet, or visiting a website in your browser to confirm connectivity.

Diagnosing Wi-Fi and Mobile Data Issues

If you’re on Wi-Fi, consider restarting your router. Should problems persist, our Wi-Fi connectivity guide can offer further assistance. For mobile data concerns, toggling mobile data or airplane mode may resolve the issue. Double-checking your data plan’s validity and balance is also essential.

Freeing Up Enough Storage Space

Adequate device storage is crucial for downloading media files. Ensure your phone has sufficient storage to accommodate new downloads. For instance, if you’re trying to download a video larger than your available storage space, WhatsApp will be unable to complete the task.

Android users can check their available space through the File Manager or Settings app, whereas iPhone or iPad owners should navigate to Settings > General > [Device] Storage.

Adjusting Permissions for Storage/Media Access

Incorrect app permissions can hinder WhatsApp from saving downloaded media. To fix this, grant WhatsApp the necessary access to your phone’s storage or photos.

Configuring Storage Permissions on Android and iOS

Android: Go to Settings > Apps & notifications > App permissions > WhatsApp > Permissions and enable the Storage permission.

iOS: Head to Settings > Privacy > Photos, select WhatsApp, and ensure ‘All Photos’ is checked.

When Apps Misbehave: Force Closing and Updating WhatsApp

Force closing WhatsApp can remedy temporary glitches, and this can be done easily on both Android and iOS devices. Furthermore, ensuring that you are running the latest version of WhatsApp can eliminate old bugs that might be causing download issues—make sure to hit the update button if there’s a pending update.

Forcing WhatsApp to Close and Rebooting Your Device

For Android users, force stopping the app via Settings is a common step. While iOS users should double-click the Home button or use the swipe-up gesture depending on their device model to close the app.

Restarting your smartphone is also a tried-and-true method to resolve minor operational hiccups and may restore WhatsApp’s media download capability.

Investigating WhatsApp Server Status

At times, the issue is beyond your control and lies with WhatsApp’s servers. Using services like DownDetector can help you ascertain if there’s a widespread problem with WhatsApp’s infrastructure.

Additional Measures: Save to Camera Roll and Resetting Network Settings

iPhone users should check that the ‘Save to Camera Roll’ feature is activated, allowing automatic downloads of media to the device. And if all other troubleshooting steps have failed, resetting your network settings might be necessary, though this should be done with caution as it will erase stored Wi-Fi passwords and other network-related preferences.

The Last Resort: Reinstalling WhatsApp

If you’ve exhausted all other avenues, reinstalling WhatsApp could be the final solution to resolve persisting download issues. However, remember to back up your chat history before uninstalling the app to prevent data loss.

Final Thoughts: Enhancing Your WhatsApp Experience

Through the steps outlined in this article, your issue with downloading WhatsApp media should be resolved, allowing you to enjoy a seamless app experience once again. For further inquiries or support, feel free to reach out via our contact forum section. We also encourage sharing this article to help others who might be facing similar issues with their WhatsApp media downloads.


Q: What should I do if updating WhatsApp doesn’t resolve the media download issue?

A: If updating doesn’t help, try restarting your device or checking the server status as outlined earlier in the guide.

Q: How can I ensure that my device maintains enough storage for WhatsApp media files?

A: Regularly manage your storage by deleting unused apps or files and consider using cloud storage services to free up space on your device.

Editorial Staff
Editorial Staff
The Bollyinside editorial staff is made up of tech experts with more than 10 years of experience Led by Sumit Chauhan. We started in 2014 and now Bollyinside is a leading tech resource, offering everything from product reviews and tech guides to marketing tips. Think of us as your go-to tech encyclopedia!


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