Freshsales review (2023) a powerful tool for sales growth

Freshsales is a must-have tool for sales success.

Freshsales is a good choice for companies that are just getting started with customer relationship management (CRM). This app is typical of packages made for small to midsize businesses (SMBs) because it has a fair price and an easy-to-use interface. But that’s not the end of it. Additionally compatible with other business tools, Freshsales has a more comprehensive feature set for businesses with CRM experience. Freshsales is a customer relationship management (CRM) tool that assists sales teams in finding quality leads, speaking with prospects, and maintaining strong customer relationships.

Freshsales: Description

Freshsales is customer relationship management (CRM) software for small and medium-sized businesses (SMBs) that runs in the cloud. It has built-in phone, email, and chat integrations and a full set of features for managing leads, contacts, deals, and tasks. Freshsales is known for how easy it is to use and how easy it is to navigate. It’s easy to set up and change, and it can be expanded to meet the needs of businesses that are growing. Freshsales also works with a lot of popular business apps like Google Suite, Salesforce, and Zapier.

Freshsales is a powerful and affordable CRM for small and medium-sized businesses. It is a good choice for businesses that want a CRM that is easy to use, can be customized, and can grow with the business. Freshsales has a free plan with limited features and paid plans that start at $15 per user per month. Overall, Freshsales is a well-rounded CRM with a lot of features and a reasonable price. It is a good choice for businesses of all sizes that want to improve their sales process.

Freshsales: Pricing

We gave Freshsales a perfect score for pricing because its plans are free and cheap, and they support an endless number of users. You can also pay monthly or annually. Monthly fees vary from $15 to $69 per person. The Free plan gives you basic contact and account management, sales pipeline management, a built-in phone dialer, website integration, a mobile app, and customer help 24 hours a day, 7 days a week. Paid plans offer insights driven by AI, custom fields, sales dashboards, and email sync that works both ways. For the paid options, you can sign up for a free 21-day trial.

Annual Price Range*($/User/Month)$0Unlimited users$15$39$69
File StorageNo2GB per user5GB per user100GB per user
Personalized Bulk Emails (per User)No250 per day1,000 per day5,000 per day
Reports & DashboardNoYesYesYes
Two-way Email SyncNoYesYesYes
Deal InsightsNoNoYesYes
Territory ManagementNoNoYesYes

Freshsales Suite is a CRM that your sales and marketing teams can use if they want to use marketing automation and AI features. This product also has a free plan that lets you add as many people as you want. It also has three paid plans that cost between $15 and $69 per user, per month.

Freshsales Key Features

Freshsales has strong contact and lead handling, automation, analytics, and mobile access. This makes sure that sales processes are efficient and data-driven and that customers are more engaged.

Contact ManagementOrganize and manage customer contacts effectively
Lead ScoringPrioritize leads based on their potential for conversion
Email IntegrationSeamlessly integrate with popular email platforms
Pipeline ManagementVisualize and manage sales pipelines for better tracking
AI-Powered InsightsUtilize AI for sales insights, predictions, and recommendations
Activity TrackingMonitor customer interactions and engagement
Reporting and AnalyticsGenerate in-depth reports and analyze sales performance
Mobile AppAccess and manage sales on-the-go
CustomizationTailor the system to fit specific business needs
Workflow AutomationAutomate repetitive tasks and processes
Sales Email TrackingTrack and analyze email open and click rates
Team CollaborationFoster collaboration among sales teams
Calendar and Task ManagementSchedule appointments and set reminders

User Interface and Ease of Use


Freshsales is praised for its simple and easy-to-use user interface, which makes it a good CRM choice for businesses of all kinds. The app is easy to use because it has a well-organized menu and is easy to understand. The dashboard gives you a full picture of your sales actions, and because it’s customizable, you can change it to fit your needs. Freshsales is easy to learn, even for people who don’t know much about computers. It has drag-and-drop features that make it easy to handle data.

The clean and responsive style of the system makes sure that important information is easy to find, which speeds up the sales process. Contact and lead tracking is easy, so it’s easy to keep track of interactions, update records, and check on how things are going. Overall, Freshsales’s user interface puts efficiency and ease of use first. This makes it easier for new users to learn and helps more experienced sales workers get more done.

How Freshsales Works

Freshsales helps you organize, track, and follow up on leads while building relationships with customers. This makes it easier to handle your sales process. The design is clean and easy to use, and all of the important features and functions are easy to get to. With the all-in-one view feature, users can see all interactions with leads, current customers, and past customers.

One of the main differences between Freshsales and other platforms is the way it tracks and manages leads. Freshsales puts a lot of stress on your CRM software’s built-in AI-based lead scoring. Lead scoring lets you sort leads by how engaged they are and how likely they are to become customers. It uses both clear and implicit lead data to rank the sales leads for your business. From web forms, emails, and chat, the CRM system gets these leads instantly.

Overall, most Freshsales users have a good experience with the system because it works well and is easy to use. But the program has some quirks, and businesses may need to spend some time on the training process to get the most out of it. Some users say that learning how to use the features can take up to three days of training and tuning. When it comes to more difficult integrations, businesses with more complicated IT systems may run into more problems.

Freshsales: Integration with Other Tools

Freshsales is great because it works well with a wide range of other software and tools. This makes it useful for businesses of all sizes and makes it a flexible option. This CRM system has pre-built connections with popular apps like Gmail, Outlook, Mailchimp, and Zapier. This makes it easier to communicate via email, run marketing campaigns, and automate workflows.

Freshsales connects easily with top e-commerce platforms like Shopify and WooCommerce, making it easy for e-commerce businesses to keep track of customer interactions and buy histories. It also works with accounting software like QuickBooks and Xero, making it easier to handle financial data. Also, Freshsales can be connected to customer support tools like Freshdesk, making it easier to handle customer questions and help tickets in a single place.

This strong integration ecosystem makes sure that businesses can adapt Freshsales to their own needs and workflows, which will eventually make their operations more productive and efficient. Freshsales is a valuable asset for modern companies looking for a complete CRM solution because it can be used to connect sales, marketing, customer service, and finance.

Freshsales: Customer Service and Support


You can get help from Freshsales by email, phone, or chat. In the bottom right corner of your website, in your account, or in the Freshsales help portal, you can find chat support. Support by phone, chat, and email from Freshsales is pretty quick. We sent an email to customer support about how it integrates, and we got an automated answer from Freshsales saying that a new account had been set up for us in the Freshdesk Portal. The reply said that we would need to turn on our account and use the help portal in order to see and reply to our email. Freshsales gave me a link to sign up and start using my account.

Also, a few hours later, a Freshsales product expert sent us an email with another answer to the question about integrations. The answer said that user connections have no limits or restrictions. Some users also say that it was almost impossible to get help from the support team when they were on the free plan, but that things got better when they started paying. Other users say that customer service was often slow and needed to be better in terms of how to use the program.

Freshsales: Pros and Cons

Freshsales is a powerful CRM system with easy-to-use features that make it easier to manage relationships with customers. It is great at managing contacts and leads and using AI to get sales insights. With easy email integration, pipeline tracking, and mobile access, it gives sales teams the tools they need to nurture leads and increase conversions. It can also be changed to fit the needs of different businesses.


  • Contact leads via chat, email and phone for all plans
  • Easy to set up and use
  • Offers a free plan for unlimited users
  • Custom dashboards and reports


  • Support is only available weekdays
  • Per-user limit on file storage

Final Words

Freshsales is a powerful and scalable sales CRM that has tools for managing contacts, accounts, the sales pipeline, and deals. Its best feature is that it comes with a cloud phone that lets you make calls right from the app. It also has an AI-powered assistant that automates and improves jobs like scoring contacts, communicating with customers, and making predictions.

Editorial Staff
Editorial Staff
The Bollyinside editorial staff is made up of tech experts with more than 10 years of experience Led by Sumit Chauhan. We started in 2014 and now Bollyinside is a leading tech resource, offering everything from product reviews and tech guides to marketing tips. Think of us as your go-to tech encyclopedia!


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Freshsales is an easy-to-use CRM with powerful features and a good free plan. It scores leads, automates emails, and has a phone built in, which makes it great for small businesses and teams that are growing. The interface is straightforward and easy to use, which makes it a good choice for both new and experienced users. Freshsales also has great customer service and a lot of different integrations. Overall, Freshsales is a great CRM for all types and sizes of businesses.Freshsales review (2023) a powerful tool for sales growth