SurveyMonkey vs SurveySparrow: which survey tool is better?

SurveyMonkey has been around for more than 20 years and is a well-known platform. Numerous survey features, including skip logic, branching, and randomization, are present. Over a thousand apps from other companies can also be used with it. Many people use it, and businesses and organizations of all sizes frequently pick it.

SurveySparrow is a more recent platform that came out in 2017. It is designed to be simpler to understand and use, with quick-loading surveys that are optimized for mobile devices. It integrates with well-known programs like Zapier, Salesforce, and HubSpot and has features like conditional logic, question piping, and answer scoring. For small and medium-sized businesses looking for an affordable and user-friendly survey tool, it is a popular option.

SurveyMonkey vs SurveySparrow: Pricing

SurveyMonkey has different plans to meet the needs of different users. There are few features and responses available in their basic plan, which is free. Their Standard plan, which starts at $32 per month, includes more features like the freedom to add integrations without restrictions and the ability to ask and answer questions. Their $99/month Advantage plan comes with extra features like sophisticated survey logic and tools for data analysis. Each user’s needs are taken into account when creating their Premier plan, which also includes more sophisticated features like priority customer service and account management.

SurveySparrow has a similar pricing plan, with a free Basic plan and paid plans starting at $19 per month for their Personal plan, which gives you unlimited surveys, questions, and answers. Their Business plan starts at $49 per month and has extra features like white-labeling and advanced reporting. Their Enterprise plan is tailored to each user’s needs and comes with extra features like Single Sign-On (SSO) and custom integrations.

SurveyMonkey vs SurveySparrow: Comparison Table

Ease of UseEasy to use with a simple interfaceEasy to use with a simple interface
Design CustomizationLimited customization optionsExtensive customization options
Survey TypesSupports a wide range of survey typesSupports a wide range of survey types
Question TypesOffers a variety of question typesOffers a variety of question types
Data AnalysisProvides robust data analysis toolsProvides robust data analysis tools
CollaborationAllows for collaboration on surveysAllows for collaboration on surveys
PricingStarts at $25/month for basic featuresStarts at $19/month for basic features
Customer SupportOffers 24/7 email supportOffers 24/7 email and chat support
IntegrationIntegrates with many third-party toolsIntegrates with many third-party tools
Official linkVisit WebsiteVisit Website

SurveyMonkey vs SurveySparrow Ease of survey creation

SurveyMonkey vs SurveySparrow

SurveyMonkey is the best tool for anyone who wants to make well-organized surveys quickly. Their 270+ survey templates can help you find out how happy customers are, how loyal they are, what people in certain groups think, and a lot more. Also, the Compare feature lets you pick more than one answer to a single question and see them side-by-side. This is a great way to better understand how people answered.

SurveyMonkey has made it easier to make surveys, so you don’t have to start from scratch to make your own. It’s also very easy to use; the interface is designed to make the process as easy as possible.SurveySparrow has a large library of more than 700 survey templates and an easy-to-use process for making surveys.

To put it simply, the platform is meant to give users a fun, interactive experience. This lets you make conversational surveys that match the look and feel of your brand across multiple platforms, like email, landing pages, social media, and SMS. SurveySparrow also has a random question generator that you can use if you get stuck or need help coming up with questions. As with SurveyMonkey, you can choose to show your survey questions on a single page or spread them out over several pages, with one question on each page.

SurveyMonkey vs SurveySparrow Features

SurveyMonkey is a well-known survey tool that was started in 1999. This online form builder has everything you need. The process of making a survey is very easy to understand, and the user interface makes it even easier. They work well for businesses or people who just want to make surveys to collect a lot of different kinds of data and look at it later. The tool is known for having a lot of cool features and keeping survey data as safe as possible.

The platform has everything a survey owner needs: 500+ design themes that can be changed, the ability to send surveys over and over again, CRM, and email integrations. Read what G2 has to say about how SurveyMonkey works. SurveySparrow is an end-to-end conversational experience management platform that offers omnichannel engagement and guarantees a huge 40% more responses. One thing that makes SurveySparrow’s surveys stand out is that you don’t want to take them. Its easy-to-use and conversational UI speaks for itself.

SurveySparrow does more than just surveys. For a relatively low price, it offers an NPS platform, 360-degree assessments, offline and chat surveys, and more. SurveySparrow has a lot of great features, such as custom reports that are updated in real time, in-depth data analysis, custom workflows, and more. Here’s what G2 wants to say about the features of SurveySparrow.

SurveyMonkey vs SurveySparrow: Customer support

SurveyMonkey and SurveySparrow both offer customer support through email, phone, and live chat, among other ways. But the level of support that each platform provides is not the same. SurveyMonkey offers email support for all of their plans 24 hours a day, 7 days a week. For their higher-tier plans, they also offer phone support during business hours. They also have a full help center with articles, videos, and tutorials to help users fix common problems.

SurveySparrow also has support options for all of its plans, including email, live chat, and phone support for its higher-tier plans. They also have a customer success team that can help users with more complicated problems and give advice on how to make their surveys work better.

SurveyMonkey vs SurveySparrow Data Security

Security is very important to SurveyMonkey. Both sending and storing their data is encrypted with SSL and AES, and their data centers have SOC2 and ISO 27001 certifications to make sure they are safe. SurveyMonkey also meets the requirements of HIPAA, GDPR, and CCPA. In the same way, it makes sure that data assets are as safe as possible by using granular access control measures. SurveySparrow uses Amazon Web Services (AWS) data centers, which use SSL and AES encryption to keep data safe both while it’s in transit and when it’s stored.

SurveySparrow is SOC2 and ISO/IEC 27001 certified to make sure that high security standards are met. It also meets the rules for HIPAA, GDPR, and CCPA. SurveySparrow also has a set of features that let you protect a survey or your whole account with a password. You can also limit what users can do by setting up roles and permissions.

SurveyMonkey vs SurveySparrow: Integration

Both SurveyMonkey and SurveySparrow can be connected to a wide range of third-party tools to help users automate workflows and make their survey processes run more smoothly. SurveyMonkey works with over 1000 apps, including popular ones like Salesforce, HubSpot, and Mailchimp. They also have a powerful API that lets users connect their own systems in unique ways. SurveySparrow also works with a lot of well-known tools, like Zapier, Salesforce, HubSpot, and Slack. They have a REST API that lets users build custom connections between their own systems and theirs.

SurveyMonkey vs SurveySparrow: Performance

SurveyMonkey vs SurveySparrow

Both SurveyMonkey and SurveySparrow can create high-quality surveys, but there are some differences between the two that may change how you use them. SurveyMonkey has been around for more than 20 years and has built a reputation as a reliable and stable survey platform. They can handle a lot of responses and have features like randomization, skip logic, and question branching to help users make more complex surveys.

But some users have said that the platform can be slow to load and use, especially when working with larger surveys. SurveySparrow is a relatively new platform that was made with speed in mind. They use a special technology called “featherweight surveys” to make mobile-friendly surveys that load quickly. They also have features like conditional logic, question piping, and answer scoring to help users make more interesting surveys. But some users have said that the platform might not be as strong as SurveyMonkey when it comes to handling complex surveys with many different types of questions.

SurveyMonkey: Pros and Cons


  • Established platform with a wide range of features
  • Large library of integrations
  • Reliable and stable


  • Can be slow and cumbersome to use
  • Limited customization options
  • Basic plans have limited features

SurveySparrow: Pros and Cons


  • Proprietary technology for fast-loading surveys
  • Intuitive and easy-to-use interface
  • Affordable pricing plans


  • Limited customization options for question types
  • Smaller library of integrations
  • Less established platform compared to SurveyMonkey

Which one should you consider?

SurveyMonkey has a lot of features, such as “white labeling,” “custom reports,” “drag-and-drop survey builder,” “survey distribution,” “branding,” “multimedia support,” “multilingual surveys,” “workflow,” “question types,” “branching,” and “skip logic,” “reporting and analytics,” “data export,” and “templates.”

But SurveySparrow is much cheaper and has features like customization, integration APIs, internationalization, user, role, and access management, performance, mobility, reporting, executive dashboards, performance benchmarking, reporting and dashboards, employee pulse surveys, survey customization, employee segmentation, peer recognition, social feedback portal, 360-degree surveys, chat and classic surveys, NPS platform, case management.


What are the disadvantages of SurveyMonkey?

Survey Monkey is missing some features, like question types and more advanced reporting tools. Even though this can be a problem for some users, Survey Monkey is still a great tool for making surveys because it is easy to use and works well.

Which survey platform is better?

Google Forms is one of the best free tools for making surveys. Its drag-and-drop interface makes it easy to make surveys quickly. You can change the way the surveys look. The platform also gives you charts and information about how people are responding in real time.

Editorial Staff
Editorial Staff
The Bollyinside editorial staff is made up of tech experts with more than 10 years of experience Led by Sumit Chauhan. We started in 2014 and now Bollyinside is a leading tech resource, offering everything from product reviews and tech guides to marketing tips. Think of us as your go-to tech encyclopedia!


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